Serco - bringing service to life You are here:  Serco Usability Services Home > Our Services > Planning and Strategy
  call: 020 7421 6499  email: usability@serco.com
Our Services
 
Planning and Strategy

We are able to determine the viability of a product by working with your target users

Multi-channel workshops. We will work with you to match your product ideas to the most appropriate channels, taking into account the strengths and weaknesses of each kind of media, whether web sites or interactive TV or anything else. 

Consumer feasibility studies. We use a variety of user-centred prototyping and field study techniques to determine both the usability and usefulness of products that are in various stages of development.

Focus Groups. We find that focus groups can be a particularly useful technique early in the development of a strategy for a new product. Our focus groups are facilitated by highly experienced consultants and group participants are selected carefully to match your requirements.

Process improvement. We help you develop a broad usability strategy, be it helping you position usability specialists in your organization, developing a business case for usability, advising you on how to build a Viewing Facility or helping you to recruit a usability team. 


Defra Case Study

Defra logoDefra asked Serco Usability Services to gather requirements from farmers for a new website.

Read More


Inland Revenue Case Study

Inland RevenueSerco Usability Services were asked to identify opportunities for process improvement at the Inland Revenue.

Read More


Viewing facilities

Our Lifestyle SuiteTwo state-of-the-art Viewing Facilities in central London: the Living Room and the Play Room.



  Last Updated: 23 April 2008