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In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel
In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust


We improve services by managing people, processes, technology and assets more effectively.

At A Glance

Around the world, people are experiencing a quality of service that makes a difference to their lives. Expectations are met and often surpassed because Serco enables those delivering the service to give their best. Serco is a service and outsourcing company and has been delivering essential public services for more than 50 years.

More than 100,000 employees deliver mission-critical services to government and private clients in over 30 countries.

We aim to build long term relationships by bringing innovation, organisational change and assured service delivery and so help our clients achieve their ambitions.

What is true in transport is also a hallmark of the services we provide in IT & BPO outsourcing, local government, home affairs, defence, science, nuclear, health, education, welfare to work and to the private sector.

We manage our organisation through a simple and efficient organisation, strong and capable leaders and an effective governance framework.

The scale and scope of the services we operate are extensive. For example we:-

  • manage 192,000 square miles of airspace in five countries
  • employ 5000 scientists
  • provide defence support services worldwide
  • transport more than 500,000 passengers everyday on the driverless Dubai Metro.

We apply our organisational design and management skills across a broad range of activities and geographic markets around the world. That gives us access to a wide range of opportunities and enables us to balance the global economics of our business.

Serco has grown substantially every year since flotation on the London Stock Exchange in 1988.

The vast majority of growth has come by being seen to deliver results and building long term partnerships with customers, extending the scope and scale of our contracts and winning new business.

Last Updated: 11 Sep 2015