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In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel
In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust


We improve services by managing people, processes, technology and assets more effectively.

United Kingdom

In the UK, while continuing to strengthen our reputation for trusted, consistent service delivery, we intend to be recognised as a reliable strategic partner for government in the design, build and implementation of world-class public services.

Serco is already a market leader in task management, operational and logistic support to the UK armed services. Since 1964 we have been maintaining the Ballistic Missile Early Warning System at RAF Fylingdales - a contract that was the linchpin for our UK defence business. Today, that business includes helicopter simulator training, support and maintenance for the Joint Service Command & Staff College and, with our partners Jacobs Engineering and Lockheed Martin, managing the Atomic Weapons Establishment.

After 25 years of providing outsourcing services, our activities now span justice, education, health and local authority services. We are at the forefront in the trend towards private provision of public services through contracts where the outputs - such as service delivery standards - are specified, rather than the exact resources to be used. A rise in government spending designed to improve public services will benefit sectors where we have tremendous strengths and experience. Our work for commercial customers comprises mainly multi-service facilities management contracts for blue-chip clients, including GlaxoSmithKline.

We are a key provider of transport services in the UK. With our partner Abellio, we run both Northern Rail, the UK's largest train franchise, and Merseyrail, the UK's most punctual train operator. In London, we operate the Docklands Light Railway, the Barclays Cycle Hire scheme and the East London Traffic Control System. We also deliver national motorway traffic instrastructure services.

With the Fylingdales contract we also established our credentials in science and technology. Today we manage scientific establishments including the National Physical Laboratory, and are a major employer of scientists in the UK.

Last Updated: 18 May 2015