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We improve services by managing people, processes, technology and assets more effectively.

North America

North America is the world's largest outsourcing market. All levels of government are feeling budgetary pressures. That's paving the way for increased private sector involvement in the delivery of public services. Our work here focuses on two primary service areas - IT & Professional Services and Managed Services. Our IT & Professional Services practice designs, develops and deploys IT solutions that enhance the quality and accuracy of information and provides seamless information-sharing. Our Managed Services practice delivers mission-critical operations that increase efficiency, productivity and quality of service while enabling the customer to take on higher priority assignments.

For the U.S. Army, Serco supports over 2 million Soldiers and their family members with personnel and career transition support services. We manage 4 million retirement plans for federal employees through the Thrift Savings Plan. Across the U.S. we are a leading private air traffic control (ATC) operator running over 60 ATC towers in eleven states.

At Wright-Patterson U.S. Air Force Base we provide vehicle operations and maintenance for a community of 23,000 and thousands more visitors each year. In Canada we have a full multi-activity contract - worth C$42m a year and recently renewed - employing over 300 staff for the Department of National Defence at Goose Bay. Our work for the Department of State, includes processing 20 million visa applications to help people from around the world gain access to the United States.

Our business with state and local governments spans a wide range of services. These include parking management and enforcement, transportation management, and facilities management. Vehicle fleet maintenance is a growth activity for us in several sectors, particularly defence, utilities and civil government.

Our commitment to service makes a difference in providing meaningful solutions to maximize the effectiveness of the mission. We have a deep respect and understanding for the role of government in providing public service and we bring the commercial know-how to deliver customer-valued results for the Department of Defense, federal civilian agencies, the intelligence community and state and local governments.

Last Updated: 18 May 2015