How Serco is responding to protect our customers, citizens, employees and partners
The rapid spread of Coronavirus is the greatest immediate challenge facing the world; others we have been worrying about – such as climate change – may have greater long-term impact, but in the here-and-now we are faced by a virus which is making over 1.5 million people ill, and killing a distressingly high proportion of them. It has utterly upended the ways of life, the economies and the supply chains of all nations it has infected, and made millions of people jobless.
In response to the crisis, Serco’s priority is to ensure the continued delivery of vital public services for our government customers and citizens; to protect from harm our employees and those entrusted to our care; to protect our shareholders from loss; and to ensure our preparedness for a world beyond the current crisis.
Our Chief Executive Rupert Soames has summarised best the efforts of our employees:
“Words cannot properly express the respect and admiration the conduct of our 55,000 colleagues deserve. They have stepped up to the difficult challenges public services are facing with a level of commitment, energy and engagement which is extraordinary and proud-making. Sustaining vital public services puts many tens of thousands of Serco colleagues on the front line in hospitals, prisons, trains, metros, refuse lorries, asylum seeker accommodation, tugs, ships, contact centres and in sites of national strategic importance. They are addressing our customer requirements and available resources which change by the hour and often mis-match, and all the while protecting their families and communities. Our mettle is being tested as never before, and we are determined to rise to the level of events.”
Useful news, information and resources
Video message from Rupert Soames to all employees (March 2020)