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Driving continuous improvement in health and safety across all our businesses, including air traffic control and marine engineering

Continuous health and safety improvement initiatives have been implemented and managed in all Serco Americas Business Units throughout the year. Examples include:

  • Our Aviation business has implemented an aircraft recognition tool to improve training for air traffic controllers, while new Traffic Management Board tools and processes have been implemented across all air traffic control sites to help reduce the risk of aircraft call-sign confusion. Improvements to Aviation incident classification and reporting processes have also been implemented.

  • Our Defense C5ISR (Command, Control, Communications, Computers, Combat Systems, Intelligence, Surveillance and Reconnaissance) business implemented a new safety management training solution to improve risk knowledge and safety management skills for frontline teams engaged in ship building and repair.