Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region.

External recognition for customer service quality at our transport contracts in Dubai

The Serco-operated Dubai Metro and Tram both achieved five star TISSE 2012 certification in 2017. TISSE 2012 (The International Standard for Service Excellence) is awarded to organisations who build a customer-focused culture and improve customer satisfaction by striving for excellence in each and every customer experience. The measures include meeting service user outcome expectations and the knowledge, competence and skill of employees. Serco Middle East is the only transport organisation in the world so accredited.