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Introducing a measure of relief for citizens affected by the worst hurricane season on record

During the 2017 Hurricanes Harvey and Irma, the Serco team with Centers for Medicare and Medicaid Services (CMS) proposed that all consumers affected by these natural disasters be allowed more time to complete their enrolment for 2018 Medicare and Medicaid plans. As a result, all eligible consumers received an extension to their enrolment deadline. This enabled them to focus on their unforeseen personal hardships without losing their access to affordable health insurance.