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Corporate Responsibility in Action

Each component in our CR framework represents a continuously improving system of people, projects and processes – managed by global teams and fulfilled by our employees. Here we share some examples of how our people have brought our commitments to life.

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Improving everyday safety in every workplace through our new ‘high-visibility’ safety awareness campaign 19 Dec 2019 | Our people | United Kingdom

Through our commitment to a vision of ‘zero harm’, we are constantly seeking out new...

Serco Europe goes green logo

Serco Europe Goes Green: embedding ‘everyday green thinking and behaviour’ across the business 19 Dec 2019 | Our world | Europe

In Europe we have launched our ‘Serco Europe Goes Green’ network, a growing...

Female police officer working with female call operative on a new police assistance line and online reporting service

Enabling Victoria Police to focus on core policing activities whilst making it easier for citizens to access non-emergency services 19 Dec 2019 | Our customers | Asia Pacific

In 2018, we began working with Victoria Police in southeast Australia to design and implement a...

Achieving a new standard of energy management for efficiency, sustainability and resilience 12 Dec 2019 | Our world | United Kingdom

In 2019, our Leisure business in the UK gained certification to the 2018 version of the...

Collaborating across contracts to save the US Navy money and time while delivering high quality security solutions 10 Dec 2019 | Our customers | North America

Sharing ideas between our teams can result in saving our customers time and money whilst...

The new Serco Global Graduate Programme: identifying and developing our leaders of the future 5 Dec 2019 | Our people | Asia Pacific | United Kingdom

We were delighted to welcome our first graduate cohorts into our UK & Europe and Asia...

Recycling textiles at United Arab Emirates University: reducing waste to landfill whilst contributing to Red Crescent 27 Nov 2019 | Our world | Middle East

At United Arab Emirates University (UAEU) New Campus in Al Ain, UAE, where we provide integrated...

Track to Success: Celebrating and inspiring career progression at the Dubai Metro 21 Nov 2019 | Our people | Middle East

In 2019, we celebrated ten years of operating the Dubai Metro, we launched a new career...

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Overcoming exceptional challenges in order to maintain quality patient care at University Hospital Southampton, UK 20 Nov 2019 | Our customers | United Kingdom

On Wednesday 28th November 2018, the University Hospital in Southampton (UHS) declared a major...

Operations room with staff working on desktops

Designing and developing rapid prototype solutions to enable the US Navy to determine manpower requirements 5 Nov 2019 | Our customers | North America

In North America, we help the US Navy to test mission-critical theories quickly and accurately...

Serco logo

Recycling to reduce landfill and support the Western Australian disabled community at Fiona Stanley Hospital 29 Oct 2019 | Our world | Asia Pacific

In a collaboration between Serco and the Fiona Stanley and Fremantle Hospitals ‘Green...

Rolling out the Red Cross Community-Based Health and First Aid programme at Acacia Prison in Western Australia 24 Oct 2019 | Our customers | Asia Pacific

In October 2019, we launched a new programme aimed at increasing prisoner health-related...

Operational Excellence: enabling continuous improvement across Serco and providing rehabilitative development for prisoners 24 Oct 2019 | Our customers | United Kingdom

Operational Excellence (OE) is a collection of principles, systems and tools which eliminate...

Serco logo

Accelerate@Serco: Embracing innovation to safeguard society and reduce reoffending 16 Oct 2019 | Our customers | United Kingdom

Innovation is one of the four core Values that shape our culture and how we do business. We are...

Creating unique specialist training and career progression opportunities through international collaboration 3 Oct 2019 | Our people | Asia Pacific

During 2018-2019, Darwin-based Alicia Pollock participated in a collaborative programme of...

Employees sitting at desks attending a training class

Equipping our operational leaders in North America with essential knowledge and resources at our ‘Program Manager Plus Boot Camp’ 26 Sep 2019 | Our people | North America

At the heart of delivering our services in North America are our Program Managers (who manage...

Man wearing a chemical respirator mask and goggles whilst working with hazardous chemicals

Helping to minimise costs and protect the environment through the management of hazardous materials for the US Department of Defense 23 Sep 2019 | Our world | North America

In delivery of its national defence mission, the US Department of Defense (DoD) makes use of a...

Serco logo

Serco Cares: Improving patient care in UK hospitals 9 Sep 2019 | Our customers | United Kingdom

Our people contribute to the wellbeing of patients in hospitals throughout the UK, Hong Kong,...

Helping to rebuild civil aviation in Iraq by training aspiring Iraqi air traffic controllers in our Aviation Academy in Baghdad 28 Aug 2019 | Our customers | Middle East

We provide Air Navigation Services (ANS) in Iraq, working with the Ministry of Transportation to...

Serco logo

Helping to upskill Small and Medium Enterprise workforces and boost local economies in England with Serco Employment, Skills & Enterprise 19 Aug 2019 | Our world | United Kingdom

Our Employment, Skills & Enterprise (ESE) business in the UK has been selected by the...

Serco logo

Improving everyday safety in every workplace through our new ‘high-visibility’ safety awareness campaign 2019 | Our people | United Kingdom

Through our commitment to a vision of ‘zero harm’, we are constantly seeking out new...

Achieving a new standard of energy management for efficiency, sustainability and resilience 2019 | Our world | United Kingdom

In 2019, our Leisure business in the UK gained certification to the 2018 version of the...

Recycling textiles at United Arab Emirates University: reducing waste to landfill whilst contributing to Red Crescent 2019 | Our world | Middle East

At United Arab Emirates University (UAEU) New Campus in Al Ain, UAE, where we provide integrated...

Operations room with staff working on desktops

Designing and developing rapid prototype solutions to enable the US Navy to determine manpower requirements 2019 | Our customers | North America

In North America, we help the US Navy to test mission-critical theories quickly and accurately...

Operational Excellence: enabling continuous improvement across Serco and providing rehabilitative development for prisoners 2019 | Our customers | United Kingdom

Operational Excellence (OE) is a collection of principles, systems and tools which eliminate...

Employees sitting at desks attending a training class

Equipping our operational leaders in North America with essential knowledge and resources at our ‘Program Manager Plus Boot Camp’ 2019 | Our people | North America

At the heart of delivering our services in North America are our Program Managers (who manage...

Helping to rebuild civil aviation in Iraq by training aspiring Iraqi air traffic controllers in our Aviation Academy in Baghdad 2019 | Our customers | Middle East

We provide Air Navigation Services (ANS) in Iraq, working with the Ministry of Transportation to...

Serco Europe goes green logo

Serco Europe Goes Green: embedding ‘everyday green thinking and behaviour’ across the business 2019 | Our world | Europe

In Europe we have launched our ‘Serco Europe Goes Green’ network, a growing...

Collaborating across contracts to save the US Navy money and time while delivering high quality security solutions 2019 | Our customers | North America

Sharing ideas between our teams can result in saving our customers time and money whilst...

Track to Success: Celebrating and inspiring career progression at the Dubai Metro 2019 | Our people | Middle East

In 2019, we celebrated ten years of operating the Dubai Metro, we launched a new career...

Serco logo

Recycling to reduce landfill and support the Western Australian disabled community at Fiona Stanley Hospital 2019 | Our world | Asia Pacific

In a collaboration between Serco and the Fiona Stanley and Fremantle Hospitals ‘Green...

Serco logo

Accelerate@Serco: Embracing innovation to safeguard society and reduce reoffending 2019 | Our customers | United Kingdom

Innovation is one of the four core Values that shape our culture and how we do business. We are...

Man wearing a chemical respirator mask and goggles whilst working with hazardous chemicals

Helping to minimise costs and protect the environment through the management of hazardous materials for the US Department of Defense 2019 | Our world | North America

In delivery of its national defence mission, the US Department of Defense (DoD) makes use of a...

Serco logo

Helping to upskill Small and Medium Enterprise workforces and boost local economies in England with Serco Employment, Skills & Enterprise 2019 | Our world | United Kingdom

Our Employment, Skills & Enterprise (ESE) business in the UK has been selected by the...

Female police officer working with female call operative on a new police assistance line and online reporting service

Enabling Victoria Police to focus on core policing activities whilst making it easier for citizens to access non-emergency services 2019 | Our customers | Asia Pacific

In 2018, we began working with Victoria Police in southeast Australia to design and implement a...

The new Serco Global Graduate Programme: identifying and developing our leaders of the future 2019 | Our people | Asia Pacific | United Kingdom

We were delighted to welcome our first graduate cohorts into our UK & Europe and Asia...

Serco logo

Overcoming exceptional challenges in order to maintain quality patient care at University Hospital Southampton, UK 2019 | Our customers | United Kingdom

On Wednesday 28th November 2018, the University Hospital in Southampton (UHS) declared a major...

Rolling out the Red Cross Community-Based Health and First Aid programme at Acacia Prison in Western Australia 2019 | Our customers | Asia Pacific

In October 2019, we launched a new programme aimed at increasing prisoner health-related...

Creating unique specialist training and career progression opportunities through international collaboration 2019 | Our people | Asia Pacific

During 2018-2019, Darwin-based Alicia Pollock participated in a collaborative programme of...

Serco logo

Serco Cares: Improving patient care in UK hospitals 2019 | Our customers | United Kingdom

Our people contribute to the wellbeing of patients in hospitals throughout the UK, Hong Kong,...

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