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Our progress - Environmental

We help governments around the world to address complex challenges and enhance social wellbeing, resilience and prosperity. Alongside our customers and other stakeholders, we recognise that environmental sustainability is a critical factor in the wellbeing of society. We also recognise that the impacts of climate and environmental emergencies will be felt ever more acutely across the public service landscape, driving evolution, adaptation and innovation in order to keep pace with the changing needs of society.

Our impact and opportunity to make a positive difference from an environmental perspective varies in each market and is dependent on the nature of services we deliver and the level of operational control we hold at any given Contract. 

We are committed to helping protect the environment by:

Managing our environmental impact

We adopt sustainable business practices to reduce the environmental impacts of the services we deliver, the products and services we buy and the ways in which we operate. Where we have direct control of environmental impacts, activities are managed locally.

We strive to:

  • build a culture of environmental stewardship that drives improvement;

  • minimise adverse environmental impact through effective environmental management systems;

  • actively manage environmental hazards and risks arising from our activities and services; and

  • monitor our performance and investigate any incidents that occur.

Supporting customer environmental objectives

Across more than two thirds of our business, we work on our customers’ premises and are not in direct control of environmental impacts. In such cases, we work collaboratively with our customers, supporting them in applying their own environmental management systems and objectives.

Our world (Environmental)

We are committed to addressing the environmental and climate emergencies and supporting the net zero carbon ambitions of our clients and wider society whilst limiting the impact of our operations on the environment through more sustainable business practice.

TCFD: Climate-related risks and opportunities – our approach

Here we summarise our evolving approach to assessing and managing climate-related risks and opportunities in line with the requirements of the Task Force on Climate-related Financial Disclosures (TCFD), and the action we are taking to develop our first full TCFD disclosure.

CR in action stories View more stories

Our organisation is alive with engagement, leadership and action. Each component in our CR Framework represents a continuously improving system of people, projects and processes – managed by global teams and fulfilled by our employees. Here we share some examples of how our people have been brought our commitments to life.