Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region.


We are committed to achieving high standards of corporate governance, integrity and business ethics in all activities. Serco has a system of internal controls (including financial, operational and compliance controls, management assurance, risk management and internal audit) that combine to ensure we operate safely and ethically and deliver a great service that is valued by our customers, employees and other stakeholders, as well as providing value to our shareholders.

This means we strive to:

  • work within a governance framework that effectively directs and controls the business;
  • maintain an organisational structure where responsibilities and accountabilities are clearly defined and allocated to people who have the necessary skills and capabilities;
  • maintain a management system which sets the policies, minimum standards and procedures that the business will operate within;
  • create an open and transparent environment where good behaviour is recognised;
  • establish appropriate delegated levels of authority to ensure appropriate control and governance within the business;
  • apply principles of good programme and project management to all of our bids and contracts;
  • meet our regulatory commitments and obligations;
  • monitor and manage commercial and contractual risks, ensuring we are not exposed to unreasonable risks and that risks are shared appropriately with relevant stakeholders;
  • properly record all commercial, business and legal transactions and retain material documents; and
  • implement audit and compliance programmes to assure ourselves that management systems and existing controls are effectively managing risks.

For more information please review our Governance resources (see menu on right).