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Our progress - Social

Because of our role delivering public services for governments, the Social element of ESG is a particular focus for us. We serve society as a public service provider, an employer, and as a participant in industry, infrastructure and the wider economy.

We serve society as a:

Public service provider

We deliver specific elements of government policy – providing efficient and economical services and systems that address complex social challenges and contribute directly to the wellbeing, resilience and prosperity of whole nations, local communities and individual citizens.

  • Defence. Reducing costs and improving outcomes for modern defence organisations, and thus helping to maintain national security in a way that is safe and sustainable.

  • Justice & Immigration. Safeguarding society and supporting often vulnerable people in their journeys through justice and immigration systems.

  • Transport. Safety, satisfaction and smart, sustainable solutions – putting customers and communities at the heart of modern transport and mobility.

  • Health. Helping to create a healthier world – improving patient outcomes through safe, caring and efficient healthcare.

  • Citizen Services. Building greater wellbeing, resilience and sustainability into society – serving the everyday needs of citizens and communities.

We strive to understand the challenges that shape our chosen markets and help our customers address them – to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.

Employer

We are a team of more than 55,000 people working in more than 20 countries. Our workforce is multi-skilled and diverse – drawn from the communities in which we operate and reflective of the communities we serve, and providing opportunities for full and part-time work and for people to develop their skills and careers.

We strive to promote and enable the diversity, development, wellbeing and safety of our people, and to be the employer of choice for public services – recruiting, developing and retaining exceptional leaders and high-performing workforces to deliver our commitments to our customers and service users.

Participant in industry, infrastructure and the wider economy

As a provider of a wide range of public services in more than 20 countries around the world, we strive to be responsible in how we manage our impact on the communities and economies in which we operate. Across these we recognise our responsibilities to a range of stakeholders, including the third parties with whom we interact as neighbours, customers, peers and partners. 

We aim to build strong, reliable and service-enhancing supply chains, partnerships and relationships with our communities – aligned to ethical standards and sustainability, generating greater value for society and enhancing social outcomes.

Living our Values, behaving with integrity and respecting human rights

We strive to live and manage our business by our Values, and behave with integrity and treat people with respect – within the bounds of expected individual and corporate behaviour, with regard for relevant laws and regulatory requirements, with sensitivity to local cultures and with respect for human rights.

Our customers

We strive to enhance social outcomes by designing and delivering frontline public services that make a real difference to society and people’s lives. We place human rights and the health, safety and wellbeing of the public at the heart of service design and delivery, whilst working to help governments raise standards of public service, efficiently and economically.

Our people

We strive to promote and enable the diversity, development, wellbeing and safety of our people, and to be the employer of choice for public services – recruiting, developing and retaining exceptional leaders and high-performing workforces to deliver our commitments to our customers and service users.

Our world (Social)

We strive to build strong, reliable and service-enhancing supply chains, partnerships and relationships with our communities – aligned to ethical standards and sustainability, generating greater value for society and enhancing social outcomes.

CR in action stories View more stories

Our organisation is alive with engagement, leadership and action. Each component in our CR Framework represents a continuously improving system of people, projects and processes – managed by global teams and fulfilled by our employees. Here we share some examples of how our people have been brought our commitments to life.