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Our corporate responsibility framework

Our corporate responsibility (CR) framework is structured around our key stakeholders, focusing in particular on how we work to add sustainable value whilst delivering their requirements with accountability and transparency. It defines our principal areas of responsibility and helps to guide practice and behaviour whilst facilitating measurement of performance.

Our Values:

Our Values shape the way everyone in Serco works and behaves.

Behaving with integrity and treating people with respect:

We operate morally and ethically, with respect for human rights.

Our customers:

We are driven by our public service ethos to help our customers create positive outcomes for society.

Our people:

We are committed to enabling the development, wellbeing and safety of our people. 

Our world:

We strive to manage our impact on the communities, economies and environments in which we operate responsibly.

Our owners:

We are determined to protect our shareholders’ interests and create long-term, sustainable value for them.

Public service:

Everything we do is motivated by our desire to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.