Helping society to survive, recover and emerge stronger

The rapid spread of Coronavirus has been the greatest immediate challenge facing the world in 2020. It has impacted millions of lives and ways of living – destabilising society and the economies of all affected nations and casting a heavy shadow of uncertainty over the future. 

In response to the initial crisis, Serco’s priority has always been to ensure the continued delivery of vital public services for our government customers and citizens, to protect from harm our colleagues and those entrusted to our care, and to ensure our preparedness for a world beyond the current crisis. In all of this, our greatest pride is in our people, who have leant courageously into all that has been asked of them – and beyond – with a positive and selfless determination that is nothing short of extraordinary. 

Our teams in every region are helping us do all we can to protect our colleagues – and give them what they need to protect themselves. Whilst we have enabled thousands of people to work from home, for the vast majority of our colleagues this is not possible. Many of them have been putting themselves in harm’s way and working tirelessly to maintain essential public services. In so doing, they embody Serco’s four Values – Trust, Care, Innovation and Pride. 

For their incredible dedication and sacrifices, our colleagues around the world have been on the receiving end of a tidal wave of thanks and praise from our customers, partners and grateful citizens. 

“Words cannot properly express the respect and admiration our colleagues deserve. Sustaining vital public services puts many tens of thousands of Serco colleagues on the front line in hospitals, prisons, trains, metros, refuse lorries, asylum seeker accommodation, tugs, ships, contact centres and in sites of national strategic importance – and all the while they are protecting their families and communities. They have stepped up to the difficult challenges public services are facing with a level of commitment, energy and engagement which is extraordinary and makes us very proud.”

Rupert Soames, Group Chief Executive