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In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel
In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust


We improve services by managing people, processes, technology and assets more effectively.

Employee Engagement

We believe employee engagement at Serco is fundamental to our business success; we have compelling evidence that tells us engaged employees deliver a better service for our customers, and are more productive and fulfilled in their roles.

Our goal is for Serco to be an attractive and respected employer, renowned for enabling its employees to excel and for creating a relationship of trust and respect.

  • It is about creating meaning and purpose for our people through a culture where people are connected to our vision;

  • employees are supported by their manager;

  • there is organisational integrity where our values on the wall are reflected in day-to-day behaviours;

  • and there is employee voice throughout our organisation so employees are heard and seen as central to solutions.

Case studies

Here are some examples from our contracts of where improved engagement has made the difference for our employees:

Last Updated: 18 May 2015