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In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel
In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust


We improve services by managing people, processes, technology and assets more effectively.


At Serco, great leadership is defined by our Values and our Leadership Model. Our Values are:

  • Trust
  • Care
  • Innovation
  • Pride

Our Leadership Model includes fourteen leadership capabilities, grouped into three clusters aligned to the areas of focus on the company's balanced scorecard:

  • Customer
  • Operational Excellence
  • People and Culture

Our leadership capabilities apply to all employees. Our Leadership Model recognises five different levels of leadership capability or 'leadership tiers', each of which includes a range of leadership roles. Individual contributors can be found in any of the leadership tiers. The leadership tiers are:

  • Leader of Self
  • Leader of People
  • Leader of Managers
  • Leader of Leaders
  • Executive Committee

Our Leadership Model defines the capabilities for each of the five leadership tiers. In order to create the right culture for Serco, the Leadership Model is embedded in all our main People Management processes, including:

  • Selection interviewing
  • Induction
  • Performance management
  • Learning and development
  • Talent management

Our Leadership Model will enable you to excel as a leader, manage your career and develop those you lead as well as enabling the company to realise its vision.

Reward and Benefits

At Serco we operate across a broad range of industries and our employees have a diverse range of skills and experiences. Our approach to reward aims to reflect these differences and to be responsive to the individual needs of our employees.

Why our staff are our main asset

Last Updated: 16 Mar 2016