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In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel
In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust


We improve services by managing people, processes, technology and assets more effectively.

Pulse Awards

Serco has a unique culture. We're passionate about doing the right thing and making a positive impact on our customers and colleagues and the communities we serve.

Through the Serco Pulse Awards we recognise those individuals and teams who have shown this passion, made a positive impact and made us better at what we do.  Through their behaviours our award recipients will have delivered repeatable success, built relationships and strengthened our reputation.

By recognising these individuals and teams with a Pulse Award we are rewarding the right behaviours that are at the heart of our culture and demonstrate why Serco values them so much.

The Pulse Awards help us celebrate people at every level and from every part of the company whose behaviours are making a difference - bringing service and Serco to life, and providing role models that help shape our businesses in the future.

Last Updated: 26 Jun 2015