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In the mountainous surrounds of Hong Kong, road tunnels provide vital commuter links. Each day, more than 90,000 vehicles can pass through the Serco-operated Lion Rock Tunnel
In such a busy system, the safe, smooth-running of the tunnel is down to co-operation and trust


We improve services by managing people, processes, technology and assets more effectively.

People Commitments

At the heart of our values are our people. It is through our people that we live our values. We want to create, develop and lead highly motivated competent teams who have up to date skills and live Serco's values.  Within our management system we commit to:

  • ensure equality of opportunity, honour the rights of the individual and foster partnership and trust, in every working relationship
  • meet the requirements of the United Nations Universal Declaration of Human Rights through the implementation of appropriate policies and procedures
  • identify and develop our leaders to reflect current and future business requirements and ensure continuity of capability
  • understand and proactively manage the diversity of our workforce 
  • define and regularly review individual and team roles, responsibilities and accountabilities
  • select and recruit high quality people
  • operate within a working environment that promotes work life balance
  • reward and regularly review individual performance and develop appropriate skills and competence to address current and future business needs
  • report, record and respond to disciplinary action and staff grievances in accordance with defined procedures
  • there is a defined process for reporting and monitoring malpractice and impropriety
  • treat staff leaving employment with the company sympathetically and in accordance with relevant employment legislation and company policy

Work for Serco

Want to work for Serco? Access our recruitment site for further information. (Please note: This link will open in a new window)

Learning and Development

At Serco, we believe we hire only the very best people and we want to protect our investment by making sure you grow and develop in every way.

Find out why we are committed to helping you

Last Updated: 15 Feb 2016