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If you're not sure what to do

Use this Decision Making Guide. It gives you a step-by-step process to work things through to a clear conclusion. Take time to follow each step and carefully answer all the "ask yourself" questions.

1. Stop

When you recognise an issue or dilemma:

Be vigilant and recognise ethical issues - situations where there is not a clear 'right' or 'wrong' answer or where you find a decision difficult or you are hesitant to act.

2. Think

Get the facts, ask yourself:

Are you clear on what precisely needs to be decided?

What are the relevant facts?

Do you have all the information you need?

Do you understand the risks involved?

Talk to others, ask yourself:

Have you consulted those with a stake in the outcome?

Who needs to support your decision?

Consider your options, ask yourself:

What are the options available to you?

Are any factors influencing your decision?

3. Select a solution and test it

Rules, ask yourself:

Legal test - is it legal?

Compliance test - does it comply with Company policy?

Values, as yourself:

Values test - does the decision live our values?

Trust - Are we acting ethically/responsibly/consistently?

Care - Have we listened? Have we considered everyone? Will it make a positive difference?

Innovation - Have we done our best? Have we tried new ideas?

Pride - Will we stand by this decision? Are we clear about the risks? Can we be proud that we did the right thing?

Personal, ask yourself:

Family test - would you be proud to tell your family?

Public test - will it positively improve our reputation if it was public knowledge or tomorrow's headlines?

Gut feel test - does it feel the right thing to do?

4. Act

With confidence and transparency:

Communicate your decision and rationale for it.

5. Review

Its delivery and monitor its impact:

Seek feedback on the impact of your decision:

Ask youself:

Has it addressed the issue?

Has it had the expected results?