Our Code tells us that we are each responsible for all text, audio and images we send using Serco's email and other messaging systems, including instant messaging and text messaging.
But of course sometimes things that we didn't intend to happen, do happen. And sending a text to the wrong person happens quite often.
What we do next has a lot to do with who we've sent the information to, and what the information is about. But in every case, it's our responsibility to address the mistake, and make sure that any potential damage is minimised or mitigated.
And in almost every case this requires us to report the matter at once.
If you sent a non-confidential document to your mum or a friend, it's probably fine just to ask them to delete it and ignore the contents – so long as the contents don't contain anything that might do harm if it fell into the wrong hands.
When important information is involved, you should always report what's happened, and tell the person you've sent the text to that this is what you've done. The same would apply if this were an email or other inadvertent communication.
If another Serco employee is involved they may need to sign a non disclosure agreement. In some cases it may also be necessary for a security manager to speak to the person you sent the text to, to make certain thy have not shared, and will not share, the information with anyone else.
Where the information is commercially sensitive, or contains personal details about an individual, and you sent the text to someone outside Serco, further actions may be needed – especially if that person works for a competitor or the media.
What matters is that you act fast and appropriately to keep our information and our systems safe and secure.
"At Serco we champion Human Rights."