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Fair Treatment

We value difference and diversity and do not tolerate any form of discrimination.

We believe that each person is entitled to opportunities for employment and promotion based on their talent and merit. We help each other to excel in an open, fair and equal working environment.

We will always treat all our people fairly and equally. 

We will not tolerate any form of discrimination.  At Serco discrimination means treating one person or group unfairly, unequally or disadvantageously because of their: sex, race, colour, national or ethnic origin, sexual orientation, gender identity or expression, religion, political belief, trade union activity, marital status, caring responsibilities, disability, age, or citizenship.

If you see or experience any form of unfair treatment, Speak Up! - We will support you and protect you from retaliation.  If you think it's happening, and say nothing, you are participating in it.

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For more information download:

Employee Lifecycle Group Standard

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What you can expect from us:

Our employment practices for the recruitment and selection of all staff are based on equal and fair treatment for all applicants. That means we will always base decisions about your recruitment, employment, development and career opportunities on your merits and suitability.

We will provide you with training and help to develop your capabilities, and have open and constructive performance conversations with you.

We will recognise and competitively reward your performance.

We will do what we can to make sure you have a healthy work-life balance. If you need flexible working arrangements or other adjustments to your working environment, we will try to accommodate you where possible.

If you work under a flexible employment arrangement, we will give you the same opportunities for development as full time colleagues.

We will ensure those with disabilities are never at any disadvantage when we recruit or promote people.

We will do our utmost to make sure that when we work with third parties, they treat their people as we treat ours.

We expect you to:

  • Live by our values.
  • Treat everyone fairly, equally and with respect.
  • Understand what behaviour is appropriate, so you don't discriminate against other people, even unintentionally.
  • Understand and comply with our policies and employment laws and regulations.
  • Respect local and personal cultures and traditions.
  • Speak Up if you think discrimination or unfair treatment is happening.
     

We value difference and diversity and believe that each person is entitled to opportunities for employment and promotion based on their talent and merit. We help each other to excel in an open, fair and equal working environment. We oppose discrimination, and we Speak Up when we see it.

There's an urgent request for people to do overtime.

It's not offered to a female colleague because she has children and there's no time to wait and see if she can arrange childcare.

Is this acceptable?

1. In this case yes, as we don't have time to wait for her

Wrong. Please try again.

2. What's the point in asking her, she needs to get home to be with her kids

Wrong. Please try again.

3. No. Everyone capable of doing the work should be asked, regardless

Right answer because:

We are an equal opportunity employer. That means we believe all staff should be treated fairly, equally and with respect. An opportunity, such as overtime, should be offered to all staff. We do not discriminate against others or treat them unfairly. We must give all our colleagues, male and female, equal opportunities.

To omit one colleague, or a group of colleagues, from this because they might not be able to arrange childcare is discrimination. After all, there may be male employees who have commitments they need to check. This colleague may well feel angry and excluded, and her colleagues might feel they're being asked to do extra work that she doesn't have to do.

Our Code sets out our principles here:

"We value difference and diversity and believe that each person is entitled to opportunities for employment and promotion based on their talent and merit. We help each other to excel in an open, fair and equal working environment. We oppose discrimination, and we Speak Up when we see it."

We will always treat our people fairly and equally.

A disabled collague complains that he's not been allowed to apply for a particular post because of his condition.

How would you advise him?

1. Tell your line manager and suggest your colleague talks to Human Resources

Right answer because:

We want everyone at Serco to be absolutely clear: we will not tolerate any form of discrimination. We create and maintain a working environment where everyone is treated fairly and equally.

In the case of someone with a disability our Code specifically says,

"We will ensure those with disabilities are never at any disadvantage when we recruit or promote people."

No Discrimination
At Serco discrimination means treating one person or group unfairly, unequally or disadvantageously because of their:

sex, race, colour, national or ethnic origin, sexual orientation, gender identity or expression, religion, political belief, trade union activity, marital status, caring responsibilities, disability, age, or citizenship.

We oppose discrimination and we Speak Up when we see it.

2. Advise him to move to another company

Wrong. Please try again.

3. Commiserate with him but suggest he should keep quiet

Wrong. Please try again.

While you're having a drink in a bar, a supplier tells you that he never employs people of a particular faith as many of his customers would not employ him if he did.

What should you do?

1. Try to change his mind

Wrong. Please try again.

2. Change the subject

Wrong. Please try again.

3. Speak Up and report him to your manager

Right answer because:

We stand for fair treatment and equal opportunity for all, and we want everyone to know we will not tolerate any form of discrimination among our staff, or within our business network.

That's why our Code says,

"We will do our utmost to make sure that when we work with third parties, they treat their people as we treat ours."

If you hear that anyone we work with may be discriminating against any individual or group, never ignore it, even if you think it's just idle talk.

If you see it or experience it, Speak Up.

We will support you and protect you from retaliation.

If you see it or experience it, Speak Up.

A sub-contractor has been wroking with you for months. He works hard and does a good job.

However, his language is pretty coarse and he makes lots of sexist remarks to your female colleagues. Nobody has complained.

As he is a sub-contractor should we be concerned?

1. Yes. It doesn't matter if no one's complained, this isn't right

Right answer because:

Ask yourself whether this behaviour is what Serco stands for. If it isn't then it should be managed. Clearly it isn't.

Just because this individual is a sub-contractor does not mean we should tolerate behaviour that is unacceptable. And whether he works hard or is otherwise a "nice guy" is irrelevant.

Our Code asks us all to understand what behaviour is appropriate, so we don't unintentionally discriminate against others or treat them unfairly.

understand what behaviour is appropriate

It also asks us to never behave in a way that could be offensive, intimidating, malicious or insulting.

In this case, this person's behaviour is clearly sexist – that is, it is both discriminatory and offensive against one sex. Just because nobody's complained does not make it okay. People often feel reluctant to complain, even though they're upset or uncomfortable.

We don't want anyone to feel uncomfortable at work because someone else is behaving inappropriately.

You could have a word with this contractor, or report what's happening to your line manager, Human Resources or Ethics Lead.

We don't want anyone to feel uncomfortable at work because someone else is behaving inappropriately.

2. No, he does a good job, let's not rock the board

Wrong. Please try again.

3. No, he doesn't work for Serco so there's nothing we can do

Wrong. Please try again.

Dilemma 1

There's an urgent request for people to do overtime.

It's not offered to a female colleague because she has children and there's no time to wait and see if she can arrange childcare.

Is this acceptable?

1. In this case yes, as we don't have time to wait for her

Wrong. Please try again.

2. What's the point in asking her, she needs to get home to be with her kids

Wrong. Please try again.

3. No. Everyone capable of doing the work should be asked, regardless

Right answer because:

We are an equal opportunity employer. That means we believe all staff should be treated fairly, equally and with respect. An opportunity, such as overtime, should be offered to all staff. We do not discriminate against others or treat them unfairly. We must give all our colleagues, male and female, equal opportunities.

To omit one colleague, or a group of colleagues, from this because they might not be able to arrange childcare is discrimination. After all, there may be male employees who have commitments they need to check. This colleague may well feel angry and excluded, and her colleagues might feel they're being asked to do extra work that she doesn't have to do.

Our Code sets out our principles here:

"We value difference and diversity and believe that each person is entitled to opportunities for employment and promotion based on their talent and merit. We help each other to excel in an open, fair and equal working environment. We oppose discrimination, and we Speak Up when we see it."

We will always treat our people fairly and equally.

Dilemma 2

A disabled collague complains that he's not been allowed to apply for a particular post because of his condition.

How would you advise him?

1. Tell your line manager and suggest your colleague talks to Human Resources

Right answer because:

We want everyone at Serco to be absolutely clear: we will not tolerate any form of discrimination. We create and maintain a working environment where everyone is treated fairly and equally.

In the case of someone with a disability our Code specifically says,

"We will ensure those with disabilities are never at any disadvantage when we recruit or promote people."

No Discrimination
At Serco discrimination means treating one person or group unfairly, unequally or disadvantageously because of their:

sex, race, colour, national or ethnic origin, sexual orientation, gender identity or expression, religion, political belief, trade union activity, marital status, caring responsibilities, disability, age, or citizenship.

We oppose discrimination and we Speak Up when we see it.

2. Advise him to move to another company

Wrong. Please try again.

3. Commiserate with him but suggest he should keep quiet

Wrong. Please try again.

Dilemma 3

While you're having a drink in a bar, a supplier tells you that he never employs people of a particular faith as many of his customers would not employ him if he did.

What should you do?

1. Try to change his mind

Wrong. Please try again.

2. Change the subject

Wrong. Please try again.

3. Speak Up and report him to your manager

Right answer because:

We stand for fair treatment and equal opportunity for all, and we want everyone to know we will not tolerate any form of discrimination among our staff, or within our business network.

That's why our Code says,

"We will do our utmost to make sure that when we work with third parties, they treat their people as we treat ours."

If you hear that anyone we work with may be discriminating against any individual or group, never ignore it, even if you think it's just idle talk.

If you see it or experience it, Speak Up.

We will support you and protect you from retaliation.

If you see it or experience it, Speak Up.

Dilemma 4

A sub-contractor has been wroking with you for months. He works hard and does a good job.

However, his language is pretty coarse and he makes lots of sexist remarks to your female colleagues. Nobody has complained.

As he is a sub-contractor should we be concerned?

1. Yes. It doesn't matter if no one's complained, this isn't right

Right answer because:

Ask yourself whether this behaviour is what Serco stands for. If it isn't then it should be managed. Clearly it isn't.

Just because this individual is a sub-contractor does not mean we should tolerate behaviour that is unacceptable. And whether he works hard or is otherwise a "nice guy" is irrelevant.

Our Code asks us all to understand what behaviour is appropriate, so we don't unintentionally discriminate against others or treat them unfairly.

understand what behaviour is appropriate

It also asks us to never behave in a way that could be offensive, intimidating, malicious or insulting.

In this case, this person's behaviour is clearly sexist – that is, it is both discriminatory and offensive against one sex. Just because nobody's complained does not make it okay. People often feel reluctant to complain, even though they're upset or uncomfortable.

We don't want anyone to feel uncomfortable at work because someone else is behaving inappropriately.

You could have a word with this contractor, or report what's happening to your line manager, Human Resources or Ethics Lead.

We don't want anyone to feel uncomfortable at work because someone else is behaving inappropriately.

2. No, he does a good job, let's not rock the board

Wrong. Please try again.

3. No, he doesn't work for Serco so there's nothing we can do

Wrong. Please try again.