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Governance Conduct Ethics 1
Governance Conduct Ethics 2

Our Code of Conduct

defines the behaviour Serco expects from every employee.

Code of Conduct

Serco is and always will be a service company, one that makes a difference to the lives of millions of people.  But to deliver great service, we need people to be completely confident that we will always do the right thing.

Our Code of Conduct is the basis on which we build that confidence, and keep it alive. It's our promise that we will do our work to the highest standards, with the highest standards of behaviour. Always.

Our Code defines what we expect from every employee - no matter where they sit in the company or the role they play either as a Board Director, manager or employee.  Together with our values and our policies and standards, it is an integral part of the Serco Management System, which defines the way we run our business.

You will find full details on Our Code and be able to download it from our dedicated code website.  The Code is available in Arabic, Brazilian Portuguese, Chinese, Dutch, English, Flemish, French, German, Italian, Polish and Spanish.

Supporting our Code of Conduct we have a Supplier Code of Conduct which applies to all suppliers of Serco, including all of the Serco Suppliers' facilities.  It formalises Serco's practices and makes clear that, recognising differences in cultures and legal requirements, we expect that wherever our suppliers are located, producing products for us or delivering services for us, that they are produced and/or provided in a manner compatible with the high standards that contribute to the reputation of Serco.

Culture and Values

Our products and processes differentiate us from our competitors. But this goes deeper. The fundamental difference at Serco comes from the unique culture and values that underpin the way we run the company and the way we behave.

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Last Updated: 15 Feb 2016