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Procurement and Supply 1
Procurement and Supply 2

An effective supply chain

is critical to driving competitive advantage for Serco and benefits for our customers

Procurement and Supply Chain

The nature of our business means that we have relationships with a large number of suppliers across our operations.  We recognise the importance of these relationships in achieving our business goals.

We apply a consistent procurement process to the selection and use of suppliers.  This ensures that we comply with laws and regulations and other requirements applicable to the locations where we operate.  It also means that we get maximum value from our spend, whilst meeting customer requirements.

We work collaboratively to deliver sustainable value; maintain the integrity of our procurement process; and drive continuous improvements.  To achieve this we apply a consistent procurement process in selecting and using suppliers, so that we:

  • manage business and financial risk, derive maximum value from our spend , through appropriate procurement strategies and supplier selection criteria, such as low cost, technically acceptable or best overall value, whilst mitigating risks to business and customer objectives and meeting our customer service requirements
  • work collaboratively across all Serco's Divisions and with suppliers to maximise and deliver sustainable value to Serco, maintain the integrity of our procurement process and drive continuous improvements
  • comply with laws and regulations and other requirements applicable to the locations in which we operate our business
  • reflect our ethical standards and code of conduct throughout our supply chain and ensure that sourcing initiatives are fair and ethical to both Serco and the participating suppliers consider social and environmental and other factors important to our clients and the communities within which we operate in the supply chain

Small firms, voluntary and community organisations, social enterprises and ethnic minority businesses are part of Serco's supply chain.  We work with Minority Supplier Development organisations where available to encourage diverse suppliers to participate in our procurement processes on a local basis.

All procurement activity is governed by the Serco Group plc Delegated Approval Authorities.  Each Division has a Divisional Procurement and Supply Chain Lead to support effective sourcing and negotiating strategies.

A Procurement and Supply Chain Executive Board oversees the implementation of Procurement and Supply Chain strategy.

Sustainable procurement is our commitment to achieve value for money on a whole life basis in a way that delivers tangible social, environmental and economic outcomes.  We expect our suppliers to meet a set of sustainable procurement standards.  These are considered when reviewing the overall suitability and performance of suppliers.

Our commitments and required standards are defined in our policy statement and supporting Group Standard.

A Supplier Code of Conduct is made available for suppliers to ensure that they know what is expected of them

Code of Conduct

Serco is and always will be a service company, one that makes a difference to the lives of millions of people. But to deliver great service, we need people to be completely confident that we will always do the right thing.

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Our approach to procurement at Serco has four main strands

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Last Updated: 18 May 2015