Facility Services

Serco provides Facility Services supporting public infrastructure around the world. We deliver soft services to airports, universities, hospitals, defence bases, public transport networks and other critical facilities.

Serco is trusted to deliver Facility Services in a range of settings, from high demand, high throughput facilities to secure sites and strictly regulated environments. Our soft services offering incorporates the latest innovations sourced from our global operations and we are committed to high standards of customer satisfaction.

Our portfolio of services include: 

  • Catering
  • Cleaning and laundry
  • Waste management and pest control
  • Security services and emergency management
  • Call centres and help desks
  • Fleet management, parking and traffic control
  • Front-of-house and administration services
  • Warehousing and logistics
  • Human resources and training

Facility snapshots

Fiona Stanley Hospital, Western Australia

In what is the largest outsourced health contract in Australia, we provide services to Fiona Stanley Hospital, one of nation’s most advanced public healthcare facilities. We deliver 25 separate services at the 783-bed tertiary hospital, performing to 480 key performance indicators. Our services include:

  • Managing more than 1.5 million calls each year through our hospital helpdesk
  • Producing more than 850,000 freshly cooked meals on site for patients each year
  • Undertaking more than 1,000 patient and equipment movements each day
  • Delivering more than 40,000 room or area cleaning services each month.
     

Dubai Metro, United Arab Emirates

Serco delivers Facility Services to 49 stations, three depots, 79 train sets and staff accommodation buildings for the Dubai Metro. Our services include cleaning, catering, waste management and pest control, as part of our operations and maintenance contract for the railway. Since its 2009 launch, Serco has operated the Metro to exceptional performance standards, achieving service availability of 99.93%. 

Contact us for further information on Serco’s Facility Services: