Healthcare

Serco delivers vital healthcare support services around the world – from the operational management of hospitals to the optimisation of patient experience and flow. Our capability spans the complete suite of clinical and non-clinical services.

Delivering better healthcare and improving patient outcomes

Serco delivers vital healthcare support services around the world – from the operational management of hospitals to the optimisation of patient experience and flow. Our experience reaches across acute, community, primary and private healthcare, increasingly with voluntary and social care partners.  

Our passion for care is enriched by our drive and capacity to innovate, and our unrivalled international expertise which enhances service quality, improves patient outcomes and reduces costs.

Through operational excellence and continuous improvement, we maintain safe environments that allow clinicians to focus on the treatment and delivery of excellent clinical outcomes for their patients. 

Healthcare statistics:

  • Serco employs 7400 healthcare staff around the world
  • Each year, Serco staff clean 1.5 million square metres of hospital spaces, serve 10.9 million meals, undertake 2.2 million patient movements and respond to 5.1 million switchboard calls
  • Serco is one of the most successful hospital support service providers to the Hong Kong Hospital Authority. Since 1996, we have been providing facilities management services to local public hospitals
  • Serco has provided transportation and cleaning services to the 1600-bed tertiary Prince of Wales Hospital in Hong Kong since 2012
  • In what is the largest outsourced health contract in Australia, we provide 25 integrated facilities management services to the 783-bed Fiona Stanley Hospital
  • An Auditor General’s report into Fiona Stanley Hospital in 2017 found that Serco provides a “quality service” and the Government is achieving the AUD$550 million in savings that was identified by Treasury when the contract was signed in 2011
  • Serco employs more than 1,000 clinical staff to provide healthcare services to the Australian Defence Force

Our core services

Patient Logistics

  • Scheduling
  • Patient Communication
  • Reception and hosting

Clinical Support

  • Electronic medical record
  • Managed clinical equipment services
  • Sterilisation support services

Estates and Assets

  • Estate maintenance
  • Energe and safety
  • Grounds maintenance
  • Asset scheduling and lifecycle management
  • Pest control

HR Services

  • Operational HR
  • Employee information
  • Clinical training affiliations
  • Recruitment and resource planning
  • Occupational health
  • Non-clinical training and development
  • Childcare

Hotel Services

  • Cleaning
  • Patient catering
  • Linen and laundry
  • Waste management
  • Portering and supplies logistics
  • Bedside technology
  • Car parking

Corporate Functions

  • ICT integration
  • Infrastructure services
  • Power and energy systems and audio/visual
  • Room booking
  • Procurement / supplier management
  • Partner in property management / retail
  • Billing

Contact us for further information on Serco’s Healthcare services: