Transportation Service

The quality of experience a patient receives when they are being treated can significantly enhance their chances of a successful recovery. Serco’s innovative portering processes free up clinicians' time to deliver more patient care, while our choice of staff, high level of training and patient interaction delivers an enhanced patient experience. Around the world, Serco manages 2.2 million patient moves each year.

Portering Services

Our portering service is designed to focus on efficient resource allocation and a high quality service to patients. Serco has more than 20 years' experience delivering patient portering services to hospitals in Hong Kong. At Fiona Stanley Hospital in Western Australia, our Internal Logistics team undertakes more than 1500 movements of patients and equipment each day.

Patient Transport Services

Our patient transport teams provide reliable, safe and comfortable transport for patients. At Fiona Stanley Hospital in Western Australia, our team facilitates 590+ transports each month in five custom-built patient transport vehicles owned and operated by Serco. This team achieved a 99% attendance time KPI in their first year of operation. 

Transporting Equipment, Specimens and Supplies

Around the world, Serco is entrusted to transport critical hospital equipment, specimens and supplies. In Hong Kong, Serco provided the first special transport and sterilized service for Kowloon West Hospital Cluster, safely transporting documents, materials, medications and specimens. 

“I'm a nurse and would like to say a big thank you on behalf of myself and a patient for how professional your patient transport officer was and how she went above and beyond her call of duty. She explained the route and ensured that the patient and myself were secure in the transport, talking all the way to relieve any anxiety that the patient had. She took time to clean my patient’s glasses and on the way back took time to explain the local areas we passed through. She gave my patient hope and strength to believe that she can continue in life. She had such compassion and empathy.

– Nurse, Rehabilitation, Fiona Stanley Hospital

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