Public Transport Concierge Service
Providing first-class passenger transport services
Around the world, Serco works in partnership with governments to transform the efficiency and quality of services provided for public transport users. Our services include:
- Real-time information services (voice, internet, applications)
- Social media integration
- Trip planning technology
- Network maps
- Journey planners
- Accessible transport information
- Station layout directions
- Lift and escalator status
- Secure bike and locker hire information
- Ticketing information and pricing
- SMS updates
- Traffic management information
- Safety and security information
- Customer feedback services
Our global contracts demonstrate our leadership and experience improving transport services by managing people, processes, technology and assets more effectively. Together we work with our customers and partners to improve service quality, reliability, frequency and access to information in order to improve the end-to-end customer journey.
We recognise the strong drivers for transportation growth and deliver the full spectrum of transport services including operations, maintenance, consulting and quality assurance attuned to growth demands and requirements. We bring fresh thinking, expert knowledge
of transportation systems, a world-class employee engagement program and a suite of innovative integration, technology, commercial and procurement solutions for each customer.
Our results are evident in our performance. We continuously deliver sustainable transport services across our global community.