We will continue working to deliver our 2020 employee engagement target of 70 points or above, as defined in our Group performance framework.
Our Corporate and Divisional engagement actions for 2019 will respond to colleague feedback from our 2018 Viewpoint Survey, where the following improvement areas have been highlighted:
- Performance management and development
- Recognition and appreciation
- Communication of our future direction and the important role of our colleagues
Divisional engagement action plans for 2019 will also reflect any other regionally-specific focus areas. These activities will be supported by our people managers across Serco, who develop engagement action plans with their teams to drive improvement locally.
In addition, we will explore our options for enhancing how employee interests are factored into Board decision-making in order to respond to Provision Five of the 2018 UK Corporate Governance Code.