Welcome to Serco.com. Please review the region selection dropdown just below to get the most relevant content to your region.
Peter has extensive experience in the public and private sectors delivering citizen services, customer relations, and transformational management with a commercial focus. Peter has held director-level positions with VicRoads and Service SA, the public facing Business Process Outsourcer (BPO) for the South Australian Government. Peter holds a Masters of Business Administration from the University of South Australia. He joined the Serco leadership team in 2015.
A qualified Chartered Accountant, Mark commenced with Serco in February 2012 as the Commercial and Finance Director, and in December 2016 was appointed as Operations Director. Mark has over 18 years’ experience actively working with operations in the outsourcing sector. Mark helps our government clients realise meaningful outcomes. His team specialises in agile strategy work to assist clients with the challenges they have with traditional ways of working.
Mark is a dynamic senior executive with a track record of success leading cross-functional teams and business transformation. A fast learner with a highly adaptive skill set, Mark is able to transcend industry and cultures as well as cut through complexity. He is a proven commercial leader with deep multinational experience focused on growth, sustainable productivity and creating high performing teams.
With over 20 years’ experience providing sound financial and strategic business leadership, Mark’s specialist expertise, applied in the BPO, Government, Maintenance, Construction and Telecommunications sectors, includes Managerial Finance, Auditing, Leadership, Financial Accounting, Business Process Improvement and Forecasting.
Raj Singh is a seasoned business leader with extensive industry experience in Australia, India and the Middle East. Raj has been part of Serco for more than eight years and held various leadership and management roles, including Director of Information Technology. Raj has broad experience across a number of industry verticals including BPO, traffic enforcement, transport, telecommunications, construction and management consulting.
As Business Solutions Director for Serco, Raj is responsible for designing lean, innovative solutions which are operationally and commercially sound and aligned to the needs of our customers. He leads business growth opportunities, provides strategic program advice leveraging his deep expertise in defining, developing and implementing efficient customer-centric services.
Raj has also played a key role with due diligence, merger and acquisition; and transition for a number of new businesses. He is a graduate of Williamson's Community Leadership program and is also active on a number of industry forums.
Sue has more than 25 years’ experience designing and implementing brand and marketing strategies for global, national and government businesses across investment banking, private wealth management, superannuation, insurance, healthcare and business service outsourcing.
Sue graduated from the University of Melbourne with a Bachelor of Science, and has post-graduate marketing and communications qualifications from Monash University and RMIT University.
Peter Neale has over 15 years’ public sector experience with a focus on service delivery, strategic reform and transformation to deliver improved outcomes for clients, customers, staff and other stakeholders.
Peter’s background includes large-scale, complex customer service operations management in face to face and phone channels. His hands on experience combines with a background in strategy, finance, analytics and program management to inform his approach to developing and delivering business transformation programs.
Peter has successfully delivered major process re-engineering projects in highly regulated environments and is skilled at transforming legacy processes into modern, seamless customer experiences. He also has a deep understanding of channel management and channel migration to drive growth in online channels and accelerate benefits from digital transformation initiatives.
Peter holds a Master’s Degree in Business Administration majoring in Entrepreneurship & Innovation having used this specialisation to design and deploy innovation strategies and programs in both the private and public sectors.