Serco Graduate Program

Build your management career with Serco

Applications for our 2021 graduate program open soon 

Welcome to Serco, where we offer an amazing springboard for a management career unlike any other. Where else will you find the opportunity to get involved in addressing real and pressing challenges faced by governments in solving complex problems for citizens and communities in a changing world?

Where else will you be invited to sit alongside the organisation’s most senior leaders at the annual leadership conference discussing the future of work, exploring priorities, engaging with external thought leaders in provoking sessions, and celebrating at our Annual Pulse Awards the many examples of the trust, care, innovation and pride our people bring to our work every day? Where else will you receive the guidance and mentoring support of an individual placement manager, and, a graduate career coach? Where else will you receive leadership development jointly with your graduate colleagues initially and ongoing throughout the two years, led by subject matter experts?

And where else with a supportive team around you, will you be invited to bring your curiosity, perspectives and passion to make an important contribution to tackling economic, social, security, international and environmental challenges of governments to delivering essential services impacting millions of Australians?

The experience

Across the two years on the Serco Graduate program, you’ll take on real challenges, work with inspiring leaders, and gain the skills, experience and commercial insight to set you on the path of a fulfilling career.

You’ll be encouraged to use your initiative, take on important responsibilities and gain practical experience across a number of our businesses and/or corporate functional teams. In any given week you might find yourself undertaking research, presenting to our government customers, identifying opportunities for innovation, shaping new services, contributing to a competitive bid, assessing KPIs, supporting the transition of a multi-million-dollar contract, contributing to business transformation, or developing your people leadership skills.

If you’re looking for a place where your commercial mindset, strong sense of purpose and a genuine interest in public services, coupled with your enquiring mind, entrepreneurial spirit and desire to learn will be nurtured and celebrated, then look no further. Join us and make a difference every day.

The 2021-22 program opportunities

Operations

The best ideas, the most practical adaptations, the simplest of adjustments and the stark realities of what is and isn’t working are so often held within the front line of any business. We are passionate about continuously improving our business and are focused on equipping our colleagues with the knowledge and skills to manage their operations in the most effective and efficient way.

We’re looking forward to welcoming our new graduates in Sydney and Melbourne who will move across a range of our frontline operations to appreciate first-hand the work we do and gain experience across the many different aspects and teams contributing to business outcomes, development of business strategies and innovation, leading people, and business governance. The wealth of new perspectives, experience and fresh thinking our graduates bring always presents a valuable opportunity to see ourselves through a different lens and discover new ways in which to grow and contribute mindfully as a private sector partner to governments, both as a business and as an employer.

Degrees: Business, Commerce, Finance, Arts, Government Relations, Public Administration

Digital

Our Digital team covers all things tech, designing and building technology solutions across the entire technology stack, from cloud applications to networks and infrastructure; delivering solutions through strategic partnerships and using a combination of data insights, modelling, digital technologies and automation to transform and reimagine processes and enhance digital capabilities and the user experience; conceptualising solutions; and taking care of big picture requirements around quality assurance, governance, security, scalability and maintainability. 

Join our Digital team in Sydney and across the two-year Graduate program you’ll benefit from diverse exposure and experience including participation in workshops to identify and problems and co-design solutions, researching trends, analysing and interpreting business and technology needs and translating them into solutions.

Degrees: Computer, Data or Mathematical Science; Engineering, Information Systems, Information Technology, Software Engineering

Justice

Situated near Grafton in northern NSW, the Clarence Correctional Centre is a state-of-the-art facility soon to be the largest correctional centre in Australia. Serco’s 20-year contract to operate and maintain the Centre will inject an estimated $500 million into the Clarence Valley economy and create over 600 new jobs across areas including operations, facilities and resource management, industries, education, security and intelligence, healthcare, people & capability, contractual and legislative governance, rehabilitation and reintegration, and various leadership roles. Importantly, it also affords long-term career opportunity.

Join our Clarence team and across the two-year Graduate program you’ll benefit from diverse on-site exposure and experience including operational performance, people and capability (HR) and custodial operations.

Degrees: Business, Commerce, Social Science, Law, Arts, Legal and & Justice, Public Administration

People & Capability

Serco’s Australian-based HR team of 170 people supports a diverse, complex multi-sector organisation of over 11,200 people covered by 24 Industrial Awards, operating in Australia, New Zealand and Asia. We lead business and enterprise-wide initiatives to optimise the employee experience in consideration of our growth and the future of how work gets done. We blend business strategy with people strategy by embedding ourselves in our business’ teams to achieve strong trusted relationships and address complex issues including workforce management, strategic change, talent acquisition and engagement, employment relations and colleague wellbeing.

Join us in Melbourne and bring your studies (and exposure to IR/ER) to life as you are immersed in different teams and frontline operations across Melbourne, to build a diverse portfolio of experience throughout the two-year Graduate program.

Degrees: Business, Commerce, Human Resources, Law, Psychology, Social Science

What we are looking for

We are looking for people from diverse backgrounds who can bring their own experience in helping us redesign and improve public services for the benefit of everyone. To be a future leader at Serco you must also have the following qualities: 

  • A genuine interest in delivering essential public services
  • A customer centric service ethos and a commercial mind-set
  • An ability to show resilience and empathy in the face of adversity
  • An entrepreneurial spirit and the will to make a difference
  • The desire to learn, the tenacity to make things happen and the ambition to dictate your own progress, through hard work and self-development

What’s in it for you?

Meaningful work

At Serco and across our graduate program, explore what works best for you in doing interesting work that matters: 

  • Build a fulfilling career doing work that touches peoples’ lives 
  • Play a part in anticipating, sensing and responding to the changing shape of essential public services 
  • Work across a spectrum of roles, sectors and services.  

World of opportunity

Our global operations offer you incredible opportunities to learn and further expand your career beyond the graduate program: 

  • Develop your operational, commercial, relationship building and people leadership skills to become an exceptional leader 
  • Take advantage of your autonomy and of every opportunity to progress your own career 
  • Apply your skills across our diverse businesses, and later, perhaps in another part of the world. 

Great people

Distinguished by our commitment to diversity and inclusion, join a motivated team of people who will value you, encourage you and help you to ‘discover, develop and dive in’: 

  • Get the support and the resources to thrive and grow as you develop your capabilities 
  • Get early exposure to senior managers and work with supportive team members who are committed to helping you achieve your potential 
  • Learn from highly experienced, genuine and caring colleagues – people who are committed to helping you achieve your personal and professional goals.  

Rewards and benefits

Underpinned by our belief in the value of wellbeing, our rewards are designed to benefit all aspects of your life – physical, mental, social, financial and community. 

A competitive base salary (plus super) and reviewed after every eight-month placement (subject to meeting agreed performance goals) is just the beginning. 

You’ll have access to a broad range of benefits every day, including: 

  • Investment in your growth through our development accelerators delivered throughout the program 
  • Paid professional membership or subscriptions 
  • Financial wellbeing program 
  • 2-days volunteer leave each year, enabling you to support the causes most important to you 
  • Fantastic travel, shopping, technology, dining and entertainment savings and discounts 
  • Discounted health insurance and gym memberships 
  • Flexible salary packaging
  • Employee referral bonus 
  • Flu vaccinations 
  • Employee Assistance Program, providing advice and support to help you navigate events in your work and personal life.