Preparing officers for the role ahead
Learning at Serco starts on day one. In our Immigration and Justice sectors, new officers are prepared for the role ahead with an intensive training program, which gives them the skills to do their job safely and confidently and provides them with a recognised qualification. Their skills are kept up to date with regular refresher training throughout their employment with Serco.
Dependant on the role, our justice sector provides a 6-12 week Initial Training Course (ITC) for all new Officers, which covers all facets of working in our justice contracts, such as: security, custodial legislation, communications and technology, defensive equipment tactical training, control and restraint, effective intervention, health and safety, First Aid, Mental Health First Aid, suicide awareness, cultural awareness and fire response.
After graduating the Initial Training Course (ITC), our Officers work to attain a qualification in Correctional Practice within the first 12 months of their employment.
All new Detainee Service Officers attend a five week intensive Initial Training Course (ITC), delivered by Serco Trainers, which ensures they have the skills and knowledge to meet the standards set by our customer, the Australian Border Force (ABF).
The course includes detainee management, cultural awareness, psychological support, de-escalation techniques, and control and restraint, as well as an ABF workshop, first aid and resuscitation training. Successful completion of the course leads to the attainment of a qualification in security contextualised to the Immigration detention environment and an Apply First Aid qualification. The skills learnt on the course are refreshed by Serco-delivered training each year.