Serco keeps million dollar Language Line interpreter contract

NBR: Serco Australia's citizen services division has kept its $1 million contract to provide interpretation services for a growing number of non-English speaking New Zealanders.

The Department of Internal Affairs awarded the contract to provide the Office of Ethnic Communities' Language Line service for one year, with up to two yearly extensions. Serco has held the contract for the past seven years and beat out rivals when the service was put up for tender earlier this year.

"We understand and recognise the importance of these services to a wide range of people across New Zealand and are extremely pleased to continue that partnership following the open tender," Serco Citizen Services managing director Peter Welling said.

"We employ almost 200 people in New Zealand to provide the services with a wide range of skills across 44 languages who support the department's need for non-English speaking citizens every day."

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