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Serco announces new Asia Pacific Managing Director - Citizen Services

Published: 27 Apr 2023

Serco is pleased to announce the Executive appointment of Ms Jeannine Biviano to the role of Asia Pacific Managing Director – Citizen Services. 

Jeannine brings extensive experience in leading innovation and service transformation in health and social services across public, private and NFP sectors. This includes Deputy Secretary roles in the NSW Government and executive leadership roles as CEO of Macquarie Area Health Service, General Manager at Catholic Healthcare and Executive Director Healthcare for Compass Group Australia.

Serco Asia Pacific CEO Peter Welling said the strategic appointment builds on Serco’s service ethos as an impact partner in supporting governments to deliver efficient and effective social services.

“I’m delighted to announce Jeannine Biviano’s appointment to our regional Executive Leadership team as the Managing Director of our Citizen Services business unit.”

“Jeannine’s impressive achievements in reshaping public services and improving patient health outcomes through service delivery and redevelopment projects complement our leadership capabilities and enhance our client offering.”

“Serco recognises that governments are under pressure to enhance customer experience across contact centres, health care and other essential public services and leverage new technologies. As an impact partner, we are continually evolving alongside industry as a leader in innovative service delivery.”


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