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Back and Middle Office Support

Serco provides seamless transactional back and middle office services for government organisations that need to quickly, accurately and securely process large volumes of forms, letters, transactions, and administrative data within Australia.

We design, implement, and operate end-to-end back and middle office solutions. We have the systems, resources, and infrastructure to gather, manage, process, and report the most sensitive, confidential citizen information efficiently and securely.

By streamlining and scaling-up processes, we improve accuracy and reduce costs, while enhancing the user experience.

Scalable workforce solutions

We can quickly mobilise scalable workforces to deliver urgent, complex, secure or high volume services. Our workforce model is designed to meet demand where surge or emergency response support is needed.



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Our services

Workforce Management solutions

On-shore Contact Centres