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On-shore Contact Centres

Serco delivers multi-channel contact centres that enable governments to provide services to more citizens and achieve faster resolution.

From high volume and complex contact centres to specialised services such as nurse-led contact centres, we help to improve citizen access to information, advice and services via telephony, email, web chat and social media platforms.

Our flexible delivery methods leverage our existing secure cloud-based technology or can integrate with clients’ platforms. 

We partner with leading tech companies to enhance capability and deliver the best possible outcomes for our clients. As a global leader in service delivery, we support beta testing and provide functionality and usability input into new apps and programs.  Some of our existing tech delivery partners include SalesForce, Microsoft, Genesys, Verint and Attune.

Data analytics 

Our experienced analysts can identify trends and provide insights and recommendations for service delivery efficiencies and at-risk cohorts as trusted impact partner to government.

Our services

Workforce Management solutions

Back and Middle Office Support