Workforce Management Solutions
Serco understands the most valuable asset of any business is its people, as an employer of choice to more than 12,000 people working around the clock to deliver essential public services.
As an industry leader in workforce management, we know what people need to be able to turn up to work focused, engaged and ready to give it their all.
These insights have enabled us to build a contemporary Enterprise Workforce Solution, so you can spend more time focused on core responsibilities.
Serco’s Enterprise Workforce Solution provides an integrated employee lifecycle experience that:
- Delivers effective, work-ready teams.
- Improves employee experience and outputs.
- Drives operational efficiencies.
We attract and onboard more than 6,500 employees each year, with proven ability to scale up a workforce in any location across Australia at short notice.
We focus on sourcing the best candidates for each role by factoring in pay and benefits, psychological attraction, lifestyle and career aspects.
Serco is serious about social inclusion and the advancement and empowerment of people who traditionally struggle to find employment – First Nations people, people living with disability, migrants, single parents, people who have been unemployed long term and veterans.
We are committed to ensuring an inclusive workplace that embraces and promotes diversity, and where every employee is offered personal growth opportunities to achieve meaningful short, medium and long-term outcomes.
With a workforce of over 12,000 people located across more than 85 diverse sites around Australia, as well as mobile and work-from-home teams, Serco is an industry leader in workforce management.
We manage over 100,000 rosters each month, customised by a team of skilled analysts who deliver:
Roster, Time and Attendance – Serco’s leading edge technology allows integrated scheduling and time and attendance with built in automation for predictive roster optimisation. The use of mobile and geo-location clock on/off capabilities offers additional data analytics and workplace safety measures.
People Capability – a centralised organisational capability to support service delivery, including:
- A workforce management team to support the implementation of organisation-wide labour management and scheduling process.
- A reporting team to provide a single common view of the current 24/7 operational status across your facilities.
Process Capability – which includes the following capabilities and skills:
- Labour Management that includes labour forecasting, resource planning, rostering and scheduling, time and attendance management.
- Reporting services and portal data entry.