Defence

Trusted to deliver critical support services and operate sensitive facilities by military organisations around the world, we have deep expertise in delivering lower-cost, higher quality defence services.

Supporting defence forces to support the nation

Serco provide critical support services to defence organisations, operating both in-country and embedded within deployed forces around the world. We have deep expertise operating across all military settings, including space, marine, land, and air.

We maximise the resources of defence organisations by delivering lower-cost, higher-quality support services to military command and personnel around the globe.

Our highly-qualified, specialist teams, who are recruited from military backgrounds, understand the unique demands of the organisations they serve so that they are able to work hand-in-hand with service personnel wherever they are needed.

Operational excellence and dependable on-time delivery means we can guarantee military assets are always mission-ready.

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Defence in Asia Pacific

In Asia Pacific, we are a specialist defence supplier, systems integrator, and complex project management provider, and have been delivering performance managed contracts continuously here since 1997. 

We deliver the following to the defence, paramilitary, and national security markets: engineering and logistics support; lifecycle asset management from design to acquisition, through-life operations, maintenance, repairs and decommissioning; complex weapon system and biomedical equipment maintenance; maritime fleet operations; offshore and inshore operations; integrated base and FM; and training and simulation services. 

We create effective, integrated solutions to meet complex challenges.

 

Highlights

  • We are one of Australia’s largest maritime service operators, providing commercial crews to operate Navy support vessels and meet the needs of the Australian Navy.
  • We have 1,000 Royal Australian Navy and Australian Border Force maritime assets under our management.
  • We have designed, built, introduced into service, and operated 110 small boats and 15 capital vessels.
  • We manage, operate, and maintain over 600 vessels, serving commercial, defence, and government agency customers.
  • We provide logistics and base support services to the Australian Defence Force throughout the Middle East.
  • We have operated the Australian Defence Force Medical and Dental Supply Chain service for over a decade, supporting all major Australian Defence Force hospitals, larger area health facilities, Royal Australian Navy ships and approximately 450 other customers, plus international Defence Force military operations.
  • We manage 30,000 items of medical and dental equipment across 100 Australian Defence sites.
  • We provide fully accredited training to Royal Australian Navy personnel, delivering courses that support the attainment of nationally recognised qualifications.
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The value we bring...

Transferable Global Experience

Serco is trusted to deliver critical support services and operate sensitive facilities by military organisations in the US, UK, Australia, and the Middle East - we have been operating air traffic control in Sharjah and Bahrain since 1947. Our longstanding experience with armed forces around the world is wide from running marine operations and base management to the modernisation of ships and maintenance of aircraft, from the operation of nuclear facilities, analysis of cyber activity, and the management of satellite systems to delivering training, strategy, and leadership programmes.

Public Service Ethos

Many of our people have joined us from the public sector and a public service ethos runs through our organisation. We manage and select our people to reinforce the values to which we aspire. We invest in training to help them live those values day-to-day. All of our people are trained, motivated, and empowered to make a positive difference beyond meeting the basic requirements of the contract. We work closely with the communities we serve and employ local staff.

Expert and Empowered People

By co-locating with our military customers, we can invest time in getting to know what’s important, what’s expected, and what innovations will make a real difference. We actively sponsor military reservists and recruit services personnel who are able to operate seamlessly with the military as part of a blended workforce with the ability to deploy to the front line.

 

Ability to Test and Innovate

We draw on best practice processes and intelligent management systems from our cross-sector operations around the world, from the use of computer aided facilities management to cleaning regimes and data analytics. We also offer access to ready-made training solutions through our work with the UK Defence Academy.

Citizen-centred, Outcome Focussed

We measure our performance across a broad spectrum of metrics, including the satisfaction of service personnel who depend on us. We run open complaints processes and partnering boards with our customers.

Trusted Partnership

We are fully transparent, providing real-time performance data and maintain excellent communication with those we work with. OEMs such as Lockheed, Boeing, Rolls Royce, BAE Systems and Leonardo choose to partner with Serco for our technical and service expertise, which enables us to ensure the operational readiness of aircraft, ships, and land based facilities at lower cost. 

Scalable and Customised Solutions

Because we offer excellent training and good benefits we ensure our technical specialists are highly motivated and willing to mobilise and travel to any point in the globe at short notice. We even deploy technicians to maintain IT infrastructure of Navy vessels whilst at sea. Where we operate whole facilities, we are able to surge and deploy people where they are needed.

Full Service Integration

We bring enterprise to our work, helping identify better ways to make defence operations more effective and more efficient. Where we operate integrated contracts we are able to take a system-wide approach and look across the enterprise to deliver efficiencies, simplifying complex problems and removing needless processes.

Strong Governance & Risk Management

Improved corporate standards, organisation-wide training, clear operating procedures, and disciplined management processes help ensure strong governance, risk management, operational excellence, clear accountability, and excellent performance. The Serco Management System defines rules that govern the way we operate. Almost all of our contracts include measureable KPIs by which we track and drive performance.

Contact us for further information on Serco’s Defence services: