Clinical Care

Primary healthcare, allied, and non-clinical services for patients

Dedicated to improving prisoner health outcomes

Serco provides Clinical Care on behalf of correctional departments. Our services include general health care, allied health services, chronic disease management, mental healthcare, and health education.

Health management is crucial to successful reintegration and rehabilitation of offenders. We are committed to improving prisoner health outcomes and provide access to the same quality healthcare as the general population, within the prison setting and in the community.

We take a proactive approach to holistic healthcare services and work with leading industry organisations in the community to provide specialist and culturally appropriate support.

We offer a range of primary care, allied, and non-clinical services designed to support health education, treatment, and continuity of healthcare upon release.

It is imperative that health issues linked to offending behaviour are addressed in order to support released offenders from returning to the judicial system. We provide health education to empower prisoners to develop the knowledge and skills required to manage chronic illnesses and adopt healthier behaviours and lifestyles.

National Garrison Health Services to the Australian Defence Force

Serco supports the Commonwealth of Australia’s Department of Defence through the provision of National Garrison Health Services to the Australian Defence Force (ADF).

Under our sub-contract with Bupa, Serco is responsible for providing essential defence support services across more than 50 bases in Australia. Through a Human Resources Managed Service for primary health, Serco delivers recruitment, on-boarding, training, workforce management and various other employee lifecycle, account management and support functions. Serco’s responsibilities cover more than 1,000 professional staff who support the delivery of an integrated health care system to over 80,000 ADF members and reservists.

Serco’s solution, developed in close partnership with Bupa, is based around a single workforce and HR management system focused on a patient-centric partnership. An end-to-end supplier system, automated reporting and advanced analytics will both reduce costs and support the improvement of the patient experience for Australian defence personnel.

Key Facts

  • Acacia Prison in Western Australia is one of the only correctional facilities in the country that holds AGPAL accreditation, an independent recognition that means its clinical services meet the requirements of governing industry standards and is committed to safety, quality, and continuous improvement.
  • The Western Australian Office of the Inspector for Custodial Services commented on the clinical services at Wandoo Reintegration Facility in Western Australia (operated by Serco from 2012-2018): “We were impressed, not just with the level of health service provision, but by the efforts made to educate residents to care for themselves and to improve their levels of health and fitness”.

Contact us for further information on Serco’s Healthcare services: