Clinical Support

Comprehensive range of clinical support services for patients and clinicians, such as clinical equipment management and sterilisation support.

Serco offers a full range of clinical support services that directly impact patient care. Services include managed equipment services, sterilisation support, audio visual services for telemedicine, clinical integration, and infection prevention and management.

We provide innovative solutions that enable our customers to establish global best practice in a cost effective way, such as providing an end-to-end clinical equipment solution through a managed equipment service.

Serco has significant experience around the world in providing effective clinical support services to complement our comprehensive non-clinical services. By putting patients at the heart of our continuous improvement principles, we find innovative and cost effective ways to deliver the very best service at the best price, in a way that directly benefits clinicians and positively impacts patient care.

In audio visual services, for example, we negotiated a higher technical specification from a digital visual interface to a high definition multimedia interface, bringing innovation and a better outcome, at no extra cost.

Key Facts

  • We manage 5,000 items of audio visual equipment in more than 350 rooms (including operating theatres for recording and transmitting live surgery for training purposes) for Fiona Stanley Hospital in Western Australia.
  • Our sterilisation support service team at Fiona Stanley Hospital provides surgical instrument tracking, asset management, repairs and maintenance for reusable medical devices used daily during surgical procedures and clinic appointments for FSH patients.
  • We facilitate the maintenance and validation of all sterilisation equipment to the AS/NZS 4187:2014 Standard. We also supply surgical packs for theatre use, and sterilisation consumables to support the hospital sterilisation department.
  • At Fiona Stanley Hospital, the procurement of all medical equipment was managed by Serco resulting in significant savings to the client. Serco continues to maintain the equipment with a whole of lifecycle maintenance program.

Contact us for further information on Serco’s Healthcare services: