Community Accommodation and Support

Serco provides vital support services for people while their immigration status is being resolved with government immigration departments. Services include community accommodation, case coordination, and transitional support.

We work in partnership with the customer and specialist providers to ensure people living in community accommodation have seamless access to case support and transitional services.

Serco’s community accommodation and support services are focussed on the individual needs of this potentially vulnerable group of people as they await news on their immigration status.


Key Facts

  • We have provided housing and support to some of the most vulnerable people seeking asylum in the UK since 2012.
  • We accommodate nearly 15,000 asylum seekers in over 5,000 properties across the North West of England and Scotland and Northern Ireland.
  • In the UK, we integrate hundreds of landlords into one property portfolio, reducing costs to the Government in the region of 30%.