Serco works with the Department of Home Affairs to provide safe and secure transport and escort services for people in immigration detention.
We are committed to ensuring the wellbeing, safety, and security of those in our care while responding rapidly to the dynamic and reactive needs of our immigration customers. We transport people locally, domestically and internationally, by air or road transport.
International migration is increasing in complexity and scale, presenting distinct challenges. Serco continues to successfully deliver services in the face of unprecedented detainee numbers and significant changes in government policy.
We have developed an agile operating model that provides flexible resource capabilities to meet fluctuating and peak levels of demand. Through centralised support centres and transport scheduling technologies, we successfully respond to and coordinate escort requests, often within tight timeframes.
Our approach streamlines the complex process of managing transport and escort resources across the service network, reducing the administrative burden at the local facility level.