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Justice

From prison management and rehabilitation to electronic monitoring, court, and prisoner escorting services, we are committed to safeguarding society and reducing reoffending.

Safeguarding society and reducing reoffending

Around the world, Serco provides essential services across the justice system, from the safe and secure operation of prisons, youth custody, and escorting services, to managing the reintegration of offenders into society. We also provide data analytics and surveillance services to law enforcement agencies.

We help governments deliver effective justice services, at a lower cost, by championing service innovations, applying intelligent systems, employing the right people, and forming partnerships with not-for-profit organisations to achieve positive community outcomes.

By pursuing a rehabilitative approach to justice, with a focus on education, criminogenic needs, and the key outcome of reducing reoffending, we help to rebuild lives, reduce the burden on government services, and improve public safety.

 

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Justice in Asia Pacific

Serco provides safe, secure, and cost efficient prison management services across Australia and New Zealand that focus on rehabilitation and reducing reoffending.

We help build safer communities through the delivery of value for money services to governments, which make a positive difference to the lives of those in our care, their families, and the community.  

We invest in education, training, rehabilitation, and reintegration programs, and our operations are underpinned by a responsible prisoner model and restorative justice framework.  

As an experienced prison operator, we work with customers and consortium partners to influence prison design based on international research, in order to achieve contemporary custodial services that contribute to community safety and reduce long-term recidivism.

Highlights

  • In Asia Pacific, we have delivered justice services for more than 10 years and operate four correctional facilities in Western Australia, Queensland and Auckland.
  • We manage Australia’s largest prison, Acacia Prison in Western Australia, with an operating capacity of 1,475. Serco oversaw a successful AU$126 million expansion to the facility in 2014.
  • We designed, built, commissioned, and now operate New Zealand’s newest prison, the 960 bed Kohuora Auckland South Corrections Facility procured by Public Private Partnership.
  • We deliver outstanding successes. In the first three years of operation at Wandoo Reintegration Facility, we achieved a reoffending rate around half of that of the national average in Australia. We manage and care for people with unique cultural needs, including Tangata Whenua (New Zealand) and Aboriginal and Torres Strait Islanders.
  • We strive to set the benchmark for correctional facilities. Acacia was the first prison in Australia to launch secure Email a Prisoner (EMAP) technology, the first to introduce the award-winning Storybook Dads program, and one of the first to obtain AGPAL accreditation in the prison health centre, aligning standards to a community GP service.
  • We deliver cost savings. A report by the Queensland Auditor General in 2016 found that the marginal cost of Queensland’s two privately operated prisons was 19% lower than the public sector, representing a $55 million saving for the state of Queensland over six years. In Western Australia, Acacia Prison is the best performing prison in terms of cost per prisoner per day.

 

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The value we bring...

Transferable Global Experience

Serco transfers best practice across geographies, as well as taps into proven technology solutions, and specialist cross-sector capabilities in areas such as facilities management and complex case management. We have an international Justice and Immigration Centre of Excellence dedicated to maximising the benefits of this.

Public Service Ethos

Many of our people have joined us from the public sector and, through our work delivering services on behalf of governments, a public service ethos runs through our organisation. We support and enable our staff to demonstrate the values to which we aspire. Our staff assists prisoners to turn their lives around and leave our care as more capable, confident citizens who can make a constructive contribution to their communities. We apply a responsible prisoner model that promotes respect, encourages positive behaviours, and allows prisoners to learn and take responsibility for managing their own circumstances. By creating the best possible conditions for prisoners to change, our people improve social outcomes for individuals, families, and communities. By reducing reoffending, we help to reduce the burden on courts, prisons, law enforcement, and social services.

Expert and Empowered People

The scale of our justice operations means we are able to attract the best specialists in the sector. We then empower them to deliver. All of our specialists are trained and determined to make a positive difference and bring compassion and respect to the people in our care.

Ability to Test and Innovate

We bring innovation to our services and leverage technology across every aspect of our operations, from delivering e-learning to prisoners even when they are in their cells, to our mobile court conferencing and data analytics. We are agile, with the freedom to trial new service innovations, quickly allocate capital to fund new service initiatives, and make prompt, informed decisions.

Citizen-centred, Outcome Focussed

We deliver efficient and effective justice services backed by international research and a deep understanding of the needs and experience of those in the criminal justice system. We focus on reducing reoffending to achieve better outcomes for individuals, families, and communities.

Trusted Partnerships

We work in partnership with our customers, communities, and voluntary organisations to provide targeted services and programs that reduce reoffending and successfully reintegrate offenders into the community upon release.

Scalable and Customised Solutions

Our global spread, deep expertise, dynamic culture, and flexible operating model allows us to rapidly scale-up and deliver critical services to a high quality standard. We design, customise, and flex services according to customer need.

Full Service Integration

We have a breadth of service expertise that is almost unrivalled. We have the capability to run whole institutions such as the full management of prisons, whether new build Public Private Partnerships or the management of existing public sector prisons, but also specific services such as offender management or community outreach. We can bring cross-sector expertise in back-office services and other specialist capabilities to transform delivery and efficiency.

Strong Governance and Risk Management

Improved corporate standards, organisation-wide training, clear operating procedures, and disciplined management processes help ensure strong governance, risk management, operational excellence, clear accountability, and excellent performance. The Serco Management System defines rules that govern the way we operate. Almost all of our contracts include measureable KPIs by which we track and drive performance.

 

Contact us for further information on Serco's Justice services: