Around the world, Serco provides essential services across the justice system, from the safe and secure operation of prisons, youth custody, and escorting services, to managing the reintegration of offenders into society. We also provide data analytics and surveillance services to law enforcement agencies.

We help governments deliver effective justice services, at a lower cost, by championing service innovations, applying intelligent systems, employing the right people, and forming partnerships with not-for-profit organisations to achieve positive community outcomes.

By pursuing a rehabilitative approach to justice, with a focus on education, criminogenic needs, and the key outcome of reducing reoffending, we help to rebuild lives, reduce the burden on government services, and improve public safety.

Justice in Asia Pacific

Serco provides safe, secure, and cost efficient prison management services across Australia and New Zealand that focus on rehabilitation and reducing reoffending.

We help build safer communities through the delivery of value for money services to governments, which make a positive difference to the lives of those in our care, their families, and the community.  

We invest in education, training, rehabilitation, and reintegration programs, and our operations are underpinned by a responsible prisoner model and restorative justice framework.  

As an experienced prison operator, we work with customers and consortium partners to influence prison design based on international research, in order to achieve contemporary custodial services that contribute to community safety and reduce long-term recidivism.

Highlights

• In Asia Pacific, we have delivered justice services for more than 15 years and operate five correctional facilities in Western Australia, Queensland, New South Wales, South Australia and Auckland, New Zealand. 
• We manage Western Australia’s largest prison, Acacia Prison, with an operating capacity of 1,525. Serco oversaw a successful AU$126 million expansion to the facility in 2014.
• We designed, built, commissioned, and now operate New Zealand’s newest prison, the 960 bed Kohuora Auckland South Corrections Facility procured by Public Private Partnership.
• As part of the NorthernPathways consortium, Serco designed and built Australia's largest and most state-of-the-art correctional facility, the Clarence Correctional Centre, which opened in 2020. Serco will operate and maintain the 1,700-bed Clarence Correctional Centre on behalf of the NSW Government over a 20-year contract term.
• We deliver outstanding successes. In the first three years of operation at Wandoo Reintegration Facility, we achieved a reoffending rate around half of that of the national average in Australia. We manage and care for people with unique cultural needs, including Tangata Whenua (New Zealand) and Aboriginal and Torres Strait Islanders.
• We strive to set the benchmark for correctional facilities. Acacia was the first prison in Australia to launch secure Email a Prisoner (EMAP) technology, the first to introduce the award-winning Storybook Dads program, and one of the first to obtain AGPAL accreditation in the prison health centre, aligning standards to a community GP service.