Full Prison Management

From low to high security facilities, we manage a full range of services to address the individual needs of those in custody, while focusing on safety, security, and reducing reoffending.

Serco delivers safe, secure and cost-efficient prison management services that achieve real outcomes for the community, governments, and those in custody. We bring international expertise to prison management focusing on rehabilitation and reintegration.

We use our expertise to bring innovative design and delivery solutions to our customers for the operation of pre-existing and new-build correctional facilities. We offer advice on design for expansion projects in order to achieve contemporary custodial services and have developed our own ‘quick build’ solution for prisoner accommodation.

Through our extensive portfolio of prison management services, we maintain secure correctional facilities that focus on safety and deliver real outcomes.

Serco facilities range from low to high security, addressing the needs of remand and sentenced prisoners including young adults, life-sentence prisoners and those with unique cultural needs. We employ a variety of security systems and techniques that not only ensure the safety and security of prisoners, staff, and the community, but also provide environments conducive to prisoner rehabilitation.

From our extensive experience as an operator, we know that well trained, engaged staff, supported by robust operational procedures, and effective governance and assurance processes, is paramount in achieving this. Our operations are underpinned by a restorative justice framework and responsible prisoner model, that promotes respect, encourages positive behaviours, and allows prisoners to learn and take responsibility for managing their own circumstances.

As an experienced prison operator, we also bring expertise to new-build and expansion projects, working with customers and consortium partners to design contemporary custodial facilities that contribute to community safety and reduce long-term reoffending.

Key Facts

  • We manage Australia’s largest prison, Acacia Prison in Western Australia, which has an operational capacity of 1,525.
  • Serco operates and manages the Adelaide Remand Centre (ARC) for the South Australia Department for Correctional Services. 
  • We oversaw a successful $126 million expansion to Acacia Prison in 2014, which delivered an additional 387 beds.
  • We designed, built, commissioned, and now operate New Zealand’s newest prison, the 960-bed Kohuora Auckland South Corrections Facility procured as a Public Private Partnership.
  • From 2012-2018, we managed Wandoo Reintegration Facility which achieved a reoffending rate in the first three years of operation around half that of the national average.
  • We manage and care for people with unique cultural needs, including Tangata Whenua (New Zealand) and Aboriginal and Torres Strait Islanders.
  • We strive to set the benchmark for correctional facilities. Acacia Prison was the first prison in Australia to launch secure Email a Prisoner (EMAP) technology, the first to introduce the award-winning Storybook Dads program, and one of the first to obtain AGPAL accreditation in the prison health centre, aligning standards to a community GP service.
  • Our healthcare services at Wandoo Reintegration Facility in Western Australia were recognised by the Office of the Inspector for Custodial Services, which reported: “We were impressed, not just with the level of health service provision, but by the efforts made to educate residents to care for themselves and to improve their levels of health and fitness.”

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