Offender Communities

We provide targeted services to manage the specific needs of discrete offender cohorts.

Serco reduces reoffending by supporting potentially vulnerable prisoners while in prison. We prepare them for release through an intensive focus on education, employment, and life skills opportunities.

We work with targeted individuals and groups to reduce recurring criminal behaviour by providing the right environment and support when in prison, preparing individuals for a successful return to the outside community.

Serco design and deliver integrated programs that offer opportunities for offenders to embrace positive change.

Programs are designed to meet the specific rehabilitation needs of vulnerable individuals or groups with common needs, through an intensive focus on education, training, employment, health programs, spiritual support, and learning life skills.

These groups can be based on age, education requirement, or cultural backgrounds. In all cases, the group focus helps to facilitate individual outcomes.

We lead with the responsible prisoner model, encouraging individuals to take responsibility for their actions, address offending behaviour, and make positive lifestyle choices. Evidence demonstrates that actively taking control of and participating in their own schedule can support progression towards goals in preparation for release.

Other initiatives include intensive case management and comprehensive reintegration planning, maintaining links between the prisoner and their family, dedicated time for purposeful employment, education and training activities, and mentoring on release.

Key Facts

  • 40% of prisoners in Australian prisons are Aboriginal or Torres Strait Islanders. Cultural activities such as language, cooking, and art are developed through dedicated programs so that reoffending in these groups is reduced.
  • The expansion of Acacia Prison in Western Australia provided the opportunity to securely house individual prisoner groups to better manage their specific needs and create a safer custodial environment. As a result of the project, distinct communities were created to cater to the individual needs of different prisoner cohorts.
  • The Young Adults’ Community within Acacia Prison was specifically designed for young offenders aged between 18 and 27 years to cater to their unique rehabilitation needs. The Office of the Inspector for Custodial Services found that, overall, the new Young Adults’ Community was an intelligent approach.
  • As part of the Acacia expansion, a new education and vocational training building was constructed specially for prisoners requiring protection. This not only improves safety and provision of services for this group but also minimises the impact on core daily activities for mainstream prisoners.


Contact us for further information on Serco's Justice services: