Transport

Whether heavy rail, light rail, ferries, intelligent transport systems, cycle hire schemes, air navigation services, or more, we are committed to delivering the best performing transport systems.

Building capacity and delivering world leading transport systems

Serco runs the full spectrum of transport systems around the world – from air and sea to road, and with a particular focus on rail. We have the capability to deliver end-to-end solutions, from the design and delivery of new transport systems to turning around underperforming transport services. 

We help governments to overcome urban congestion and maintain vital transport links. We manage complex transport programmes that deliver reliable performance, build future capacity, and keep citizens and economies moving.

Through a focus on the end-to-end passenger journey, delivery of operational excellence, and the application of intelligent systems and analytics, we are able to design and run more efficient transport services to deliver a better passenger experience.

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Transport in Asia Pacific

Serco is a global leader in delivering innovative and sustainable transport solutions. In Asia Pacific, our transport capabilities include the operation and maintenance of passenger rail, road traffic management, and transport information services.

Internationally, Serco operates some of the world’s best-performing transport networks, including the Dubai Metro, the world’s largest fully automated driverless metro system. Under Serco’s tenure Dubai Metro has developed into one of the world’s best performing metro system, serving more than 830 million riders since opening in 2009 and achieving 99.9% on time performance.

In the United Kingdom, we have redefined luxury on the Caledonian Sleeper and have successfully managed Merseyrail, one of the most intensively used networks in the UK, with more than 37 million journeys each year. In addition to this, we ran the highly successful Docklands Light Railway from 1997 to 2013 and increased service reliability from 90% to a consistent 99.4% MAA or above.

We are also the largest non-government operator of civilian air traffic control in the world and offer a range of airside fire and rescue services. 

Highlights

  • We operate and maintain Hong Kong’s busiest tunnel, the 1.8km long Cross-Harbour Tunnel. Serco oversees the tunnel operations 24 hours a day, managing traffic flow to ensure that the average 120,000 vehicles per day pass through without incident.
  • We manage, operate, and maintain 18,000 street parking spaces for the Hong Kong Transport Department. Under the contract, which Serco has held since 2002, we also provide payment processing and call centre services.
  • We manage and maintain Hong Kong’s largest Traffic Control and Surveillance System. Serco worked with KML Engineering to design, supply, and install the HK$82.6 million system for the Hong Kong Shenzhen Western Corridor. The system has 11 gantries incorporating eight full-function, Chinese-English Variable Message Signs, lane control systems and variable advisory speed restrictions and includes links to external applications such as weather and structural monitoring systems.
  • Each year, we answer more than 2.5 million calls from commuters needing travel assistance, log 146,000 passenger feedback comments, manage public transport websites, and process 164,000 forms on behalf of the New South Wales and Western Australian state government transport departments.

 

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The value we bring

Transferable Global Experience

We share global best practice across our international transport operations and tap into Serco’s broader sector capabilities and technologies. We have an international Centre of Excellence for Transport dedicated to maximising the benefits of this, made up of some of the world’s leading specialists.

Public Service Ethos

Many of our people have joined us from the public sector and a public service ethos runs through our organisation. We manage and select our people to reinforce the values to which we aspire. We invest in training to help them live those values day-to-day. All of our people are trained, motivated, and empowered to make a positive difference beyond meeting the basic requirements of the contract. We work closely with the communities we serve and employ local staff.

Expert and Empowered People

We employ some of the best transport specialists in the world. As a global employer, we are able to rapidly recruit and train new teams and share expertise between local and international specialists.

Ability to Test and Innovate

We test and invest in innovative solutions, drawn from insight across all continents. Through the application of new technological solutions such as the automation of toll roads, data analytics that predict transport flows, or passenger Apps that enable customer self-service, we can improve the transport experience and provide efficient and smooth operations.

Citizen-centred, Outcome Focussed

We adopt a passenger-centric approach to design and operation, looking at the end-to-end passenger journey from journey planning and ticketing to end destination.

Trusted Partnership

We work in strong partnership with our clients and delivery partners to deliver the very best service. Our international reach and service delivery expertise means our partners can rely on us to deliver best practice solutions.

Scalable and Customised Solutions

Our dynamic culture means we can deliver a solution tailored to customer needs, and rapidly respond to peaks in demand for passenger and other services.

Full Service Integration

We are experienced in every stage of setting up transport systems from providing consultancy and ‘shadow’ operations through to design, commissioning of infrastructure, operation, and maintenance. We can provide every part of the solution. We work with our customers to ensure the integration of our transport services with other providers to form an effective, seamless network solution.

Strong Governance and Risk Management

Improved corporate standards, organisation-wide training, clear operating procedures, and disciplined management processes help ensure strong governance, risk management, operational excellence, clear accountability, and excellent performance. The Serco Management System defines rules that govern the way we operate. Almost all of our contracts include measureable KPIs by which we track and drive performance.

Contact us for further information on Serco’s Transport services: