Serco manages the delivery of passenger heavy rail services, including all operations and maintenance, with a focus on meeting customer needs and serving communities.
We successfully deliver socially and economically sound rail transport in both urban and rural areas.
As passenger numbers continue to grow with rising populations, the ease and cost of travel are becoming increasingly significant issues. We put the needs of the traveller at the heart of the service, with a focus on improving customer satisfaction in all aspects of their journey. Using our cross-sector capability and data analytics we continuously improve service delivery. We use technical capability to drive revenue management, introducing new innovations to ensure sustainable and efficient services. We embed quality management systems into contracts and have heavily invested in governance systems.