ADF Health Services Team
Whether you currently work on the ADF Health Services Contract or you are seeking a new opportunity our management team is here to support and guide you.
Contact us at [email protected].
Meet our team
The Leadership Team
David Oliver - Operations Director
David joined Serco in 2016 and commenced as the Operations Director for the ADF Health Services contract in December 2019. Prior to this appointment, David led Serco’s Transperth contract in Western Australia, before being joining the ADF Health Services contract as the Regional Operations Manager (Southern NSW) in July 2019. Over the past ten years, David has led contracts and operations across a variety of sectors responsible for delivering services to state and federal governments throughout Australia.
Prior to his career in the private sector, David was in the Australian Defence Force, serving five years in the Australian Regular Army. David is currently completing an MBA and has attended senior leadership programs at the Saïd Business School, University of Oxford.
Terri Antonio – Director Clinical Quality and Compliance
Terri joined the Serco leadership team in 2016. She is a Registered Nurse with 34 years’ experience in Health, and holds a Masters of Management and qualifications in psychology, project management and frontline management.
She is a Fellow of the Australasian College of Health Service Managers (ACHSM) and a Leadership Mentor for the Australian Mental Health Leaders Fellowship (AMHLF) program. She has held numerous executive positions including Chief Executive Officer, Chief Nursing Officer, Executive Director of Nursing, Clinical Consultant and Health Subject Matter Expert.
Terri has the ability to manage large and complex services with a high level of autonomy and lead major transformational change projects, clinical reviews and research. She provides authoritative, specialist and strategic advice on policy and complex programmatic issues, and has a well-developed understanding of clinical governance, safety and quality systems and expectations.
Anthony Merrett – Senior People and Capability Business Partner
Anthony joined Serco in September 2018 and is a senior and results driven HR practitioner. His extensive career includes roles across a diverse range of
human resource functions including employee relations, cultural change and organisational design in industries including telecommunications, banking and emergency services.
Anthony is committed to fostering a workplace culture that is values aligned, diverse and makes Serco a great place to work.
Regional Operations Managers
Natalie Goddard - Regional Operations Manager, NT
Over the past ten years Natalie has worked for Serco in various senior roles both in Australia and the UK and since 2015 in key roles within our Defence contracts.
As a senior leader, Natalie has extensive experience in delivering services focused on change and transformation, business improvement, and governance while building and maintaining customer confidence.
Natalie maintains a collaborative and pragmatic approach which enable her to achieve results in dynamic and complex working environments.
Nicky Churchill - Regional Operations Manager, SQLD and NQLD
For over 10 years, Nicky has held a variety of roles within Serco’s Defence contracts. Nicky is a qualified Occupational Therapist and has post graduate qualifications in Human Resource Management and Safety.
Nicky has held various clinical roles within rehabilitation and hospital settings, and has extensive experience in managing transition in and out of contracts. In her spare time, Nicky teaches Pilates.
Cathy Sergi - Regional Operations Manager, NNSW
Cathy has two years’ experience in the sector having previously managed operations for the northern and central NSW regions under the previous ADF Health Services contract. Prior to this, Cathy worked extensively within the public healthcare system.
Bianca Hattingh - Regional Operations Manager, Locums
Bianca brings a wealth of knowledge to the role, with more than 16 years’ experience in the healthcare and management sectors in Defence as both Army and on previous ADF Health Services contracts. Bianca is committed to providing a strong motivated, values-based work environment. She is passionate about providing a strong cohesive team with a strong focus on communication, training and development and improving the quality of service delivery.
"It's in my blood": read Bianca's story here.
Caroline Page - Regional Operations Manager, CNSW
Caroline has held key Human Resources leadership positions across the private and public sector. She brings with her a wealth of operational management experience and hands-on expertise in managing and building motivated, service focused and values-driven teams. She is passionate about fostering skilled, supported and motivated teams who provide quality patient care. Her objective is to create a workplace culture where people do their best work.
May Kivubiro - MATRS (Medical Advice Triage Referral Service), Manager of Operations
May brings a diverse set of skills developed over 35 years in the public and private health sectors across SA and WA having spent the past 15 years in senior roles and has extensive experience in both clinical and HR management. She has experience in the sector having previously managed operations for South Australia under previous ADF Health Services contracts. May brings a proven record in relationship building, developing partnerships, multidisciplinary team management and facilitation.
May is an experienced Senior Registered Nurse with a Master of Nursing and has also completed a Master of Nursing – Nurse Practitioner.
Todd Everett - Regional Operations Manager SNSW
Todd commenced working at Serco in Mar 2020 after completing almost 30 years service as an officer in the Australian Army. His first appointment at Serco was as a member of the solution team to provide Serco’s response to pursue the Defence Force Recruiting contract. Over his time in the Australian Defence Force, Todd has been deployed on five Operations to Somalia, Timor Leste, Solomon Islands and Afghanistan. He is an experienced operational planner and has worked extensively with other militaries, government, non-government and other service entities to protect Australia and our national interests. He was very excited to apply for and find success in winning the role as ROM for SNSW and is looking forward to continuing his service to Australia with a great team delivering the medical support to the Australian Service personnel.