Frequently Asked Questions
FAQs about your employment with Serco
Do I have to remain a Serco employee until 1 August 2021 in order to transition to SMHS?
Yes, one of the conditions of transition is that you continue to be employed with Serco until the transition day. Further information about this will be communicated with employees closer to the time.
What happens to my leave entitlements when I transition to SMHS?
Annual Leave: all Annual Leave will be paid out by Serco prior to your commencement with SMHS, regardless of which EBA you are employed under. This information is in your original employment contract with Serco. If you aren’t sure, please contact MyHR.
Personal Leave: For employees under the registered agreement with UWU, personal leave will be paid out by Serco prior to your commencement with SMHS as per the EBA. If you resign and will not be transitioning to SMHS on 2 August 2021 you will not be eligible to have your personal leave paid out.
Staff employed under the Health Services Union industrial agreement are not entitled to have personal leave paid out.
Transitioning employees will be able to access leave entitlements as per the WA Health industrial agreements from your commencement date as a SMHS employee.
Permanent full-time employees who transition to SMHS will be eligible for an advance entitlement of 64.6 hours personal leave from your first day with SMHS. Part-time permanent employees will be entitled to the equivalent on a pro-rata basis according to your contracted hours.
Parental Leave: Serco will continue to pay parental leave as per the parental leave policy until 1 August 2021. Please speak to the SMHS Transition Project team if you will be on parental leave in August 2021. Your service with Serco at FSH will be recognised by SMHS as continuous for the purposes of calculating an entitlement to Parental Leave.
Long Service Leave: Through negotiations Serco has ensured your continuous length of service with Serco at Fiona Stanley Hospital will be honoured by SMHS. Under the Long Service Leave Act, Serco is required to pay out any long service leave entitlements for people who have 7+ years long service leave and will do so prior to your commencement with SMHS. Your length of service will still be recognised by SMHS.
How do we know what industrial agreement we are employed under?
This information is in your original employment contract with Serco. If you aren’t sure, please contact MyHR. Everyone in the Cleaning, Catering and Internal Logistics services is either employed under the United Workers Union (UWU) agreement or Health Services Union (HSU) agreement. These agreements are named in line with the unions they were negotiated with.
Do I need to be a union member to transition to SMHS or have my leave entitlements paid out?
No. Everyone who is currently employed by Serco in the cleaning, catering or internal logistics services will be invited to participate in the Expression of Interest – Pre Offer of Employment to transition to SMHS - whether you are a union member or not.
You do not have to be a union member to have your leave entitlements paid out. Your leave entitlements are determined by which industrial agreement you are employed under.
Do the Unions know about this?
Yes, United Workers Union (previously UV) and the Health Services Union WA (HSUWA) have been informed.
What basic employment information will be shared with SMHS?
Your name, job title, the agreement / band you are employed under, start date with Serco, history of changes to contract type, contracted hours, employee number, team you belong to and your postal address for the EOI-POE process.
Are there likely to be any structural changes within the services prior to the transition?
We are not planning any major changes during the next 18 months and services will transition as they currently are.
Will my KPIs remain the same between now and August 2021?
Yes all current KPIs, performance expectations, training requirements and learning competencies remain the same while you are employed by Serco.
How will vacancies in Serco be managed between now and transition?
Serco will continue to fill any vacancies that arise as per our usual process to ensure the team is adequately resourced to deliver the same high quality service and meet our KPIs.
I have a novated lease – what will happen to this?
When your employment ends with Serco, the novation agreement between the employee, Serco and the fleet company also ends. Please speak to the SMHS Transition Project Team about salary packaging. Contact your salary packaging provider for advice on how this will affect you and the options available.
Do I have to accept a job with SMHS?
No you do not. Speak to the SMHS Transition Project Team about your personal circumstances before making a decision to not participate in the process. If you wish to have a confidential discussion with Serco HR about your personal circumstances please speak to the Serco Transition team.
Will I be offered a redundancy?
If you choose not to transition to SMHS, there is no guarantee of a redundancy package in August 2021. In the first instance Serco will seek to redeploy you within other Serco contracts or a suitable role with Serco at FSH. We recommend speaking to SMHS about your personal circumstances before making a decision to not participate in the process. If you wish to have a confidential discussion with Serco HR about your personal circumstances please speak to the Serco Transition team.
FAQs about the Expression of Interest and Transition Process
How will we receive our Expression of Interest Pre-Offer of Employment?
The SMHS Transition Project team will hand out the Expression of Interest – Pre Offer of Employment (EOI-POE) packages to all employees in the cleaning, catering and internal logistics services over a two-week period from 14 July 2020. This will be done in person at Fiona Stanley Hospital.
If you are unable to collect your package in person or are on leave, it will be posted to the address that is on your employee file with Serco. If you do not receive a package, please contact the SMHS Transition Project team so they can follow up and get another pack to you.
The SMHS Transition Project Team will also be conducting briefing sessions on the EOI-POE process and drop in sessions for you to discuss any queries in person.
Will employees in these services need to apply for a job with SMHS and attend an interview?
No, you will not need to do the usual job application or attend an interview to transition to SMHS.
All employees in the Cleaning, Catering and Internal Logistics services will receive a “Request for Expression of Interest - Pre-Offer of Employment” from mid-July 2020. You will need to complete the forms in the pack and return to SMHS Transition Project team by the closing date indicated in the pack.
The SMHS Transition Project team will check that the returned EOI-POE paperwork is correctly completed and conduct standard pre-employment checks before sending letters of offer in December 2020 / January 2021.
It’s important to participate in this process if you wish to be considered for transition to SMHS on 2 August 2021.
Will my contracted hours or rostered hours be reflected in the EPI-POE letter?
The offer from SMHS will be based on your contracted hours with Serco and not rostered hours.
If any information in my EOI-POE letter is incorrect, what should I do?
If you feel any of the information in the EOI-POE is incorrect, please contact the Transition Project Team on 9431 3952, 9431 3969 and 9431 2501 or meet the team at the drop in centre in the Hyperbaric Meeting Room.
Can I apply for another role or a more senior position?
No, you will not be able to apply for a different role during the EOI process because all offers will be based on your current substantive position.
If there are vacancies in any roles, these will be advertised in an open recruitment process in accordance with the WA Health Recruitment Selection and Appointment policy and public sector requirements for recruitment. This will likely occur from late February 2021. All public sector positions are able to be found on www.health.gov.au. Anyone will be welcome to apply and go through the standard recruitment process for externally-advertised positions.
I have recently changed from full time to casual to part time with Serco. How will I be classified under the transition process?
Your pre-employment offer will be based on your current substantive employment arrangement as at 1 August 2020. For example, if you are employed part-time, you will be offered a part-time position with SMHS. Any significant changes to your position or employment type with Serco (e.g. promotion or change positions to another service line) between 1 August and when the formal letters of offer in January 2021 will be shared with SMHS Transition Project Team by Serco and taken into consideration. If you have any questions about this please contact the SMHS Transition Project Team.
If you are currently on secondment, you will be offered a position based on your substantive role.
Will casual employees be able to transition to SMHS?
Yes, all casual employees will be offered an equivalent casual position with SMHS. Any new employees (casual or permanent) who commence with Serco at FSH from 2 August 2020 will not be eligible to participate in the EOI process.
I am on a temporary visa, will I be able to transition to SMHS?
Employees who are employed on a casual contract with Serco, will be offered a casual contract until expiry of the employee’s current visa. Employees who are employed on a permanent contract with Serco, will be offered a fixed term contract until expiry of their current visa.
Is everyone moving to SMHS – including our managers?
Yes, all staff including team leaders, supervisors and managers in the three transitioning services will be offered the opportunity to transition. The same EOI-POE process will apply for all transitioning employees.
I heard only 65% of employees are transitioning?
All employees in the cleaning, patient catering and internal logistics services will be included in the transition process. These changes affect 65% of Serco’s total workforce at Fiona Stanley Hospital.
Will employees on extended leave and return to work programmes be included in the transition process?
Employees who are on extended leave and return to work programmes will still be part of the process.
SMHS will liaise with Serco about employees who are on return to work programmes following employee’s consent. Serco will continue to manage return to work arrangements as per normal business procedures until transition on 2 August 2021.
I am on light duties as part of a return to work program, will I still be part of the process?
You will still be made an offer of employment to an equivalent position to your substantive role. The insurance of your current workers compensation claim will continue to be managed by Serco.
Your fitness for duty in the offered position will be assessed by the SMHS Pre-employment Health Assessment team as part of the pre-employment checks. SMHS will liaise with Serco on the management of employees on return to work programs.
Are Helpdesk employees transitioning too?
A number of scheduling positions to support the cleaning, patient catering and internal logistics services will transition to SMHS. The voluntary expression of interest process for Helpdesk employees undertaking the scheduling function is different to the process for employees in cleaning, catering and internal logistics. A separate information sheet has been shared with Helpdesk employees about these positions.
Why aren’t other services moving across too?
The WA Government, in line with its election promise to return outsourced services to the public sector where possible made the decision to return patient facing services to the state.
I am seconded to a different role currently – how will this impact me?
EOI-POE offers from SMHS will be based on your substantive role. For example, if you are seconded into a HEC role but are employed as an FSA, your offer will be equivalent to your FSA position.
I am a part-time employee, will I be able to increase my hours?
In the EOI-POE, there will be a form for you to indicate your preferences potentially regarding shift times/days and hours. The SMHS Transition Project team will consider requests on shift times/days based on operational requirements at FSH and roster patterns but is unable to guarantee requests can be met.
For requests to increase hours, SMHS will note your preference and should there be vacancies after the acceptance of offers, requests to increase hours may be considered, prior to advertising on the open market.
I am a casual employee, will I be guaranteed a certain number of hours each week?
Casual employees will continue to be engaged on a casual basis as required and cannot be guaranteed any number of hours each week.
Will I need to undertake a fitness test as part of the transition process?
You will not be required to undertake a fitness test as part of the transition process. However as part of the pre-employment checks, you will be required to complete a Pre-Employment Health Assessment (PEHA).
The health assessment will be around occupational safety and health, injury management and infection prevention.
Is there a reason why this transition has happened and why these three services are the ones moving across?
This is a government decision. At the last election, the Labour party made an election promise to bring more privatised services under government management. Government has decided that since these three service lines are considered the most patient facing services, they would be transitioned to SMHS.
FAQs about working for SMHS
Will my job change if I transition to SMHS or will I have to undertake more duties (e.g. I am a cleaner, will I have to do other roles like internal logistics?)
The intention is to minimise disruption. Hence you will transition into the same area you are currently in. Your job will not change as part of this transition process. If you are a cleaner you will be offered an EOI-POE for the role of cleaner. You will not be expected to undertake other roles.
Will my hours be the same? E.g. part-time/full-time
Yes, you will be offered identical hours to your current substantive position in the EOI-POE process.
Will my roster pattern change? Are we going to have the same shifts?
The intention is to maintain current roster patterns where possible. However, the Transition Project Team will compare existing roster/shift patterns to the WA Health industrial instrument provisions, assess operational requirements and obtain industrial relations advice. Once roster patterns and shift information is confirmed, we will be able to provide further information on this.
You will have the opportunity to indicate any preferred shifts or changes to work hours in the EOI process. SMHS will consider the requests where possible but cannot make any guarantees.
Will SMHS implement a Patient Care Assistant (PCA) or Patient Support Assistant (PSA) model?
The services and your roles will transition as they are from 1 to 2 August 2021. If you are a domestic assistant now you will be a cleaner when you transition to SMHS and if you are a porter now you will transition to an orderly role. No changes to this model are being considered for transition.
If I transition to SMHS, will I have to be on probation?
In accordance with the relevant clauses in the WA Health System Industrial Agreements, all transitioning employees will be subject to a probation period of three months.
Better rosters for porters will be discussed at the next Joint Consultative Committee (JCC). If it goes ahead will you implement the new roster?
The intention is to transition services as they are. SMHS will review Serco rosters against the industrial agreements and FSH operational requirements. If SMHS would like to make any changes to rosters, consultation with the relevant unions and the with SMHS Industrial Relations Service will occur as per the regular industrial consultative process.
Will transitioning employees remain on the current Serco EBA?
You will remain on the current Serco industrial agreements with the Health Services Union (HSU) and United Workers Union (UWU) until 1 August 2021. When you transition to SMHS your employment will be governed by the WA Health industrial agreements with HSU and UWU.
Are we still going to use the Time 2 Work app for rostering?
Time 2 Work is a Serco system and is currently not used by SMHS. Further information on the rostering app will be provided to employees during induction.
How do the SMHS roster and payroll systems work?
WA Health has a centralised agency called Health Support Services that undertakes the payroll for all of WA Health.
Anyone who will be involved in managing rosters will be trained in this during induction which will commence sometime around May/June 2021.
How often do we get paid?
SMHS employees are paid fortnightly. Further information on pay will be shared with you during induction.
Will our rates of pay change?
This is not able to be confirmed as yet as the current HSU and UWU industrial agreements are being negotiated by WA Health and HSU and UWU. These agreements expire in the middle of this year and will be replaced by new agreements. Changes to pay rates will only be known when the new agreements are in place.
Every employee will receive a letter in the EOI-POE pack in July/August 2020 personalised with their individual wage details and the offered position with SMHS which is equivalent to their current substantive appointment.
Can I salary package/sacrifice if I transition to SMHS?
Yes, as a SMHS employee you will be eligible to salary package/sacrifice. The providers for WA Health are Smart Salary and Paywise.
Under the WA Health industrial agreements, you are eligible to access salary packaging which provides a $9,010 tax-free cap. It is recommended that you seek independent financial advice in relation to salary packaging.
What are the annual leave provisions under the WA health industrial agreements?
SMHS employees are entitled to 4 weeks annual leave per year. Shift workers are entitled to other leave as per the relevant WA Health industrial agreement.
What are the provisions for Long Service Leave (LSL) as a SMHS employee?
SMHS employees are entitled to 13 weeks long service leave after 10 years of continuous service with further entitlements on the completion of 7 years.
Your service with Serco at FSH will be recognised by SMHS for the purpose of calculating Long Service Leave.
Your length of service information provided by Serco to SMHS will take into account your accrual from the time you were employed with Serco at FSH and any changes to your contracts. This means that the calculation for length of service will change as it will consider your time worked in a casual role and your permanent full time and part-time roles.
For example, if you have been employed full-time permanently by Serco at FSH for five years, that length of service (5 years) will carry across to SMHS, and once you have reached 10 years’ service you will be eligible for 13 weeks long service leave.
If you are a permanent part-time employee who has worked for 5 years, the length of service will be pro-rated based on your contracted hours.
If you are a casual employee, the length of service will also be pro-rated based on your contracted hours.
What happens with superannuation for SMHS employees?
WA Health makes compulsory Superannuation Guarantee (SG) contributions of 9.5% on behalf of all employees. This rate will gradually rise to reach 12% between 1 July 2021 and 1 July 2025.
Superannuation contributions are paid into a fund of your choice. If you do not specify a fund, an account will be opened with WA Health's default fund which is currently the Government Employees Superannuation Board (GESB). For further information about the default fund, please refer to the GESB website or call their member centre on 13 43 72.
It is recommended that employees get independent financial advice regarding superannuation.
How will SMHS manage staff shortages?
As with normal practice, rosters will reflect the requirements for safe staffing levels and contingencies will be put in place to manage short term deficits.
Will people from other hospitals start to come in and work with us?
This transition process is only for Serco employees. The available positions with SMHS will only be for Serco employees who are currently employed in the cleaning, catering and internal logistics services.
Should there be any vacant positions following the quarantined recruitment process, SMHS may then conduct an external recruitment process to fill these positions. Any external recruitment process will be conducted in accordance with the WA Health Recruitment Selection and Appointment policy and public sector requirements. This process would be open to existing WA Health employees and the public.
Will we still use Agility?
Yes, your current work processes and the way that jobs are allocated through Agility will transition across to SMHS exactly as they are.
Will we be getting new uniforms?
Yes. SMHS will be sourcing new uniforms for cleaning, catering and ILS employees. Representatives from each service will be asked to provide input on the design over the coming months. Fitting sessions will be held in early 2021.
Will we be getting new swipe cards?
The transition process for swipe cards is yet to be determined. Further information will be shared with you during induction.
Where can I find more information?
If you have any questions about these changes or your current role please:
a. Visit www.serco.com/fshcontractextension
b. Speak to your Line Manager or Senior Manager
c. Email FSHComms@serco-ap.com
d. Phone: 6152 2380 Mon-Fri 9am-4pm
If you would like to talk to SMHS about the transition process please:
a. Phone the SMHS transition project team on 9431 2501 / 9431 3952 / 94313969 Mon-Fri 8am-5pm
b. Email FSH.firstname.lastname@example.org
What support is available to me?
Our Employee Assistance Provider, Lifeworks, is available to you and your family for confidential support throughout this time and can be contacted on 1300 361 008.