Transition Update 3 July 2020
Employees in our cleaning, catering and internal logistics services will be able to collect their FSH transition packs containing their Expression of Interest – Pre Offer of Employment (EOI-POE) from Tuesday 14 July.
The SMHS Transition Team will be handing out packs in the Hyperbaric meeting room from 14-24 July, Monday to Friday, between 09:30 – 21:30.
If you are an AM worker (i.e. your shift starts between 05:00-12:00pm), please collect your pack after your shift.
If you are a PM shift worker, (i.e. your shift starts after 12pm) please allow time to collect your pack before your shift.
Casual employees who are not rostered on between 14-24 July will need to come in to pick up your pack.
If there is a long queue or group of people waiting, please come back to collect your pack at a quieter time.
- You will need to show your FSH Access Card as proof of identity.
- You will need to sign an acknowledgement form to confirm you have received your pack.
- You can only collect your pack and will not be able to collect someone else’s pack for them.
For employees on extended or annual leave, EOI-POE packs will be posted to you on 13 July by registered mail.
Please contact the SMHS Transition Project Team if you do not receive your pack by 24 July 2020.
Incorrect or missing documents or the return envelope in EOI-POE Packs
Please contact the SMHS Transition Project Team immediately if you believe the information contained in the EOI-POE letter is incorrect (e.g. your name, contact details or position) or if there are missing documents or no return envelope.
EOI-POE Response Deadline
Responses are due back no later than 17:00 on Friday 28 August 2020.
You can either place your response in one of the FSH Transition Project Response Boxes that will be in the Catering, Cleaning and Internal Logistics offices, or you can post your response in the mail. These boxes will be emptied each week day between 16.00- 17.00 hours.
EOI-POE responses must be submitted by 5pm Friday 28 August 2020. If you are mailing your response please allow sufficient time for delivery noting there are postal delays due to COVID-19.
Questions and Assistance
The SMHS Transition Project Team will be running a Drop In Centre at the Hyperbaric Meeting Room if you have questions or need assistance with your EOI-POE paperwork. They can also certify your proof of identity documents.
The Drop In Centre will be open:
- Monday 20 July to Friday 24 July 08:00 to 21:30
- Monday 27 July to Friday 31 July 08:00 to 21:30
The Drop In Centre will also be open Monday to Friday 3 August to 28 August 20 at times to be confirmed.
Please advise the Transition Project Team if you require an interpreter service.
Frequently Asked Questions
We have recently updated all FAQs relating to the transition of the cleaning, catering internal logistics services. All FAQs are available here. Some of the most common questions we are hearing relate to union membership and uniforms.
Regarding uniforms, SMHS has advised that it will be sourcing new uniforms for cleaning, catering and ILS employees. Representatives from each service will be asked to provide input on the design over the coming months. Fitting sessions will be held in early 2021.
Do I need to be a union member to be offered to transition to SMHS or have my leave entitlements paid out?
No. Everyone who is currently employed by Serco in the cleaning, catering or internal logistics services will be invited to participate in the Expression of Interest – Pre Offer of Employment to transition to SMHS - whether you are a union member or not. You do not have to be a union member to have your leave entitlements paid out. Your leave entitlements are determined by which industrial agreement you are employed under.
Do I need to be a union member for them to assist with my roster or visa issues?
No. If you have questions or concerns about your current roster with Serco please talk to your Team Leader. Please contact the SMHS Transition Project Team about any questions you have regarding SMHS rosters and visas. Additional information about visas is covered in our FAQs and has been discussed directly with employees who are on temporary visas.
A set of all Frequently Asked Questions will be available in the Catering, Cleaning and Internal Logistics offices on 14 July. These are also available on the FSH Transition Project FSFHG hub page and www.serco.com/fshcontractextension
Serco FSH Transition Director
SMHS Project Director
Transition Update 3 June 2020
Thank you to everyone who attended the joint South Metropolitan Health Service (SMHS) and Serco briefing sessions in March to learn more about the transition of the Cleaning, Catering and Internal Logistics services to SMHS in August 2021.
We understand it has been a busy and challenging couple of months for you as frontline health workers. During this time, work has continued in preparation of the transition of these services. The SMHS Transition Project team remains on track to provide the Expression of Interest – Pre-Offer of Employment letters next month.
We will continue to keep you informed about this process and key dates through monthly updates on this website. This is also where you can find Frequently Asked Questions.
If you have any questions about your current role with Serco, including questions about your specific circumstances for leave entitlements, please:
- Speak to your Line Manager or Senior Manager
- Email FSHComms@serco-ap.com
- Phone 6152 2380 Mon-Fri 9am-4pm
If you would like to talk to the SMHS Transition Project team about the Pre-Offer of Employment and transition process, please:
- Phone 9431 2501 Mon-Fri 9am-5pm
- Email FSH.email@example.com
Serco FSH Transition Director
SMHS Project Director